Lead Salesforce Engineer

Lead Salesforce Engineer

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As a Lead Salesforce Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the GEM team reporting to the Director of Software Engineering, you will support projects including Salesforce LWC development, React, C#, PHP and T-SQL.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Craft and develop technical solutions on the Contact Center instance of Salesforce.
• Work with the Solutions Architect, partners, and other Software Engineers to translate requirements into functional applications.
• Work on optimizations to the existing codebase and system architecture, with a focus on improving operational efficiency.

How you will collaborate with others:

• Collaborate with developers in an Agile environment leading solutions and ensure understanding of business objectives.

What deliverables you will take ownership of:

• CTI Scripting within Salesforce Service Cloud utilizing out-of-the-box and custom Amazon Connect phone panel for both Voice and Chat channels.
• Troubleshoot, iterate and migrate legacy applications into the Salesforce ecosystem.

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field
• Three (3) years of work experience in Salesforce Service Cloud or LWC Development
• Experience working in a cloud environment
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Seven (7) + years of professional work experience in Technology or related field
• Five (5) + years of experience in understanding and writing complex T-SQL stored procedures.
• Three (3) years of work experience with React, C#, PHP, and JavaScript
• Experience with AWS (S3, AppFlow, Amazon Connect, or Open CTI within Salesforce)
• Experience in version control tools (Git, Bitbucket)

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.