Lead Restoration Technician

Lead Restoration Technician At Servpro

We are seeking a Lead Restoration Technician at SERVPRO to oversee restoration projects, guide a small team of technicians, and ensure exceptional results in water mitigation and reconstruction. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and communicates effectively with clients and teammates.

Key Responsibilities

• Lead Mitigation Efforts: Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., job #124 - residential kitchen flood). Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings. Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage).
• Support Reconstruction: Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager.
• Photo Documentation: Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., "Job #124 - 7/16/2025 - Pre-mitigation, kitchen"). Ensure photos meet SERVPRO and insurance audit standards.
• Dash and WorkCenter Workflows: Receive work orders via Dash mobile app; update job status (e.g., "Extraction Complete") in "Jobs" tab. Log task notes and photos in WorkCenter > "Job #124" > "Notes" and "Photos" tabs.
• Client and Team Communication: Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory's customer focus). Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution.
• Emergency Response: Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour. Document emergency work in WorkCenter with photos and notes.
• Compliance and Safety: Adhere to SERVPRO Job File Audit Checklist. Maintain accurate job file documentation (e.g., moisture logs, work authorizations).

Qualifications

• Experience and Skills: 2+ years in restoration or construction (water mitigation experience preferred). IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided). Proficiency with restoration equipment (e.g., moisture meters, dehumidifiers). Basic carpentry skills (e.g., drywall cutting) for reconstruction support. Valid driver's license and reliable transportation (company vehicle provided for work).

It's Not Just A Career. It's A Calling. At Servpro- Team Starritt we never stop looking for unstoppable talent. The real difference makers. We're highly selective and extremely protective of our culture. If you join the Servpro Family, it's our goal to make sure when friends, family and colleagues ask you where you work, it's always preceded by, "I have the most incredible privilege every day to serve with my team at..." We understand people don't quit companies, they quit people. Simply put, we don't hire talent to tell them what to do. We hire the best and the brightest, fit for their perfect role and career path, then empower them to raise the bar while having fun. We accept only those with a servant's heart, on a quest to be better every day. Those with a desire to deliver for a greater good and to be part of something bigger than themselves. Since 2018, our ServPro franchise has been built on the principles of fast, friendly service, fair prices and quality workmanship. We've always vowed to treat our customers and employees fairly, truly understand them and listen to their needs and concerns. That's what sets us apart from the rest. Some companies call it going the extra mile; we call it doing things the right way. The Servpro Way. If you find that our words align with your professional vision, we hope you'll take the next step. Find your calling below and apply today. It might be the most important and rewarding decision you'll ever make.