Lead Desktop Support Technician

Lead Desktop Support Technician

We are seeking a seasoned IT professional with extensive experience in corporate IT environments to join our team as a Lead Desktop and IT Support Specialist. This role is ideal for someone who thrives in structured enterprise settings and has a strong background in helpdesk systems, executive-level support, and cross-platform environments.

Responsibilities

Hands and feet support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client.

Provide white-glove IT support to executive leadership and high-profile users.

Manage and troubleshoot helpdesk systems and ensure timely resolution of technical issues.

Support and maintain Mac and Windows environments, including OS upgrades, patching, and performance optimization.

Administer and support Mobile Device Management (MDM) platforms.

Set up, maintain, and troubleshoot AV technologies (e.g., Logitech, HP conferencing systems).

Ensure robust and secure network connectivity, including enterprise-grade Wi-Fi and basic networking fundamentals.

Working knowledge of Active Directory

Support applications such as Adobe, Smartsheet, DocuSign, Visio and MS Office

Work with vendors for electrical and low voltage cabling work

Collaborate with cross-functional teams to support application usage and integration.

Help manage office build out projects for IT equipment deployment, setup, and installation

Managing the daily operations (Work assignment - unassigned queue management)

Manage Tier 1/2/3 support tickets and following proper escalation paths

Coordinate with 3rd party on IT related issues

Skillsets

Expertise in MacOS and Windows OS environments.

Hands-on experience with MDM solutions (e.g., Jamf, Intune).

Familiarity with AV technologies such as Logitech Rally, HP conferencing tools.

Solid understanding of networking fundamentals and enterprise Wi-Fi systems.

Working knowledge of Active Directory

Proficiency in enterprise applications including Adobe Creative Suite, Smartsheet, DocuSign, Microsoft Visio and Microsoft Office Suite

Qualifications

Minimum 8-10 years of overall experience in desktop/EUC support

Possess strong experience in incident management and end user tools.

Demonstrate proficiency in networking and service desk application support.

Exhibit excellent problem-solving skills and attention to detail.

Have a solid understanding of IT service management principles.

Display strong communication and interpersonal skills.

Hold a relevant degree or equivalent experience in IT or related field.

Certifications Desired:

ITIL Foundation Certification or equivalent in IT Service Management

Salary and Other Compensation

Applications will be accepted until 10/31/2025

The annual salary for this position is between $75,800- $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.