Lead Desktop Support Tech

Desktop Support Lead

Cognizant is seeking a Desktop Support Lead for a full-time opportunity in New York, NY. The salary range for this role is between $79,000 and $92,500 depending on skills and qualifications of the candidate. This is an onsite role in New York City. Applicants must have be willing to work from the office 5 days a week and have valid US work authorization. We are unable to offer visa sponsorships.

Applications will be accepted till 10/20/2025.

Responsibilities:

Reporting to the Global Local IT Manager the IT Deskside Support Lead is responsible for delivering onsite second line technical support to the client`s New York office. This involves dealing with the technical aspects of people processes, equipment and kit supply, and the troubleshooting of hardware, software and communications infrastructure, and the documentation of these continually evolving processes. Ability to oversee team tasks, serve as the site contact, and manage stakeholders' expectations with proficiency. Senior technical troubleshooting skills in order to solve complex problems and train & mentor Desktop Analysts Key technical contributor with demonstrable willingness to take initiative to follow up on issues, projects and deadlines. Prepare and maintain technical documentation and knowledge articles for use throughout the enterprise. Working as part of the team responsible for the overall delivery of Local IT support including, but not limited to, the following core services: Build, configuration, installation, relocation, troubleshooting and maintenance of IT hardware and software (Applications, Laptops, Desktops and peripherals, printers and multifunctional devices) Mobile Device support: Experience in supporting mobile devices (iPhone & iPad) Installation, maintenance and troubleshooting of telephony equipment, including handset, switch and voicemail administration Planning, coordination and execution of office/desk moves Meeting room technical support including Video Conferencing, Webex and Webinars and presentations VIP Support, Conference and Hearing/Litigation support Serve as liaison with fellow IT support departments. (i.e. Network Ops/Client Computing) Support the training of users in various Technology as required Work with vendors or other technical resources to troubleshoot desktop support issues. Strive to deliver the overall IT goals of providing a world class service to our legal teams in the Clients Office Document and audit customer interactions in the incident management system including asset management Research and support enterprise desktop solutions using industry standard tools, for example Microsoft System Centre , or other applicable products Work closely with required central IT teams including the IT Service Desk to improve the speed and clarity of local IT support requests and of local IT support teams Undertaking local projects required by the office Be willing to carry out shift work, weekends and on-call as required.

Qualifications:

8 plus years of work experience with Windows 11.

8 years of experience with Auto Pilot and Intune.

8 years of experience with video conferencing, Webex, webinars and presentations.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.