Lead Butler

Job Opportunity At Harrah's And Harveys Lake Tahoe

Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US:

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on-site team member gym
• Health and wellness benefits after 90 days of service
• On-site wellness center and monthly health and wellness initiatives
• Employee assistance program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire and connect you". We don't perform magic; we create it with excellence. #WeAreCaesars. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Job Summary:

Assists in overseeing the day-to day tasks of the Butler function. Under the direction from the Luxury Services Manager, coordinates the activities of the Butler staff. Responsible for providing luxury suite guests with information and exceptional service to accommodate and ensure a successful visit. He/she will be hospitable and has a sincere desire to provide the best possible service for each guest. Acts in a professional manner. Anticipates as well as expedites, organizes as well as implements, delegates as well as does. Acts as a true ambassador for the property. Promotes positive guest relations by proving high quality service.

Key Job Functions:

• Prepares guest's room prior to arrival
• Inspects all suites on a weekly basis, making sure all maintenance issues are addressed. Contacts the Facilities Department with any repairs to the suites.
• Greets all luxury suite guests, making them feel welcome and sees to their needs.
• Provides and sets-up complete travel and sight-seeing itineraries and full concierge services such as haircutting and styling, manicure, etc., arranges for laundry and dry-cleaning services, arranges for dinner parties, entertainment, receptions, reservations and other services upon request
• Coordinates and obtains the necessary approvals from Casino Marketing personnel for the following: Greets Butler customers at various Hotel locations, suite assignments, amenity and room service food & beverage orders, and restaurant and transportation reservations.
• Serves meals, snacks, cocktails to guests.
• Coordinates the activities of assigned food, beverage, hotel and other personnel whose services may be required.
• Assists guests in unpacking, packing and the selection and care of their wardrobe (upon request).
• Remains immediately available during assigned shift to respond to guests needs.
• Communicates all requests to the appropriate departments to ensure customer satisfaction. These departments may include and not limited to: VIP Check-in, Front Desk, Bell Desk, Doorperson, Culinary, Casino Marketing etc.
• Oversees the executions and expedition of Butler room service orders with room service personnel to ensure accuracy and timeliness.
• Assists with scheduling staff
• Covers all shifts as necessary
• Creates and updates amenity and guest files for the Luxury Services Manager and Casino Marketing
• Maintains the Butler pantry supplies and liquor inventory.
• Effectively communicates any pertinent changes in gaming trip plans to appropriate marketing and support personnel. Must be knowledgeable of all Casino/Hotel areas and daily operating brief.
• Completes special assignments as requested

Education and/or Experience:

• High School Diploma required; college education preferred. Previous Butler experience preferred. Food and Beverage experience in hotel industry essential.

Qualifications:

• Excellent personal appearance and ability to present oneself.
• Butlers must be prompt, courteous and organized, honest, trusting and trust-worthy, friendly, but not familiar, and reliable.
• Highly self-motivated, dynamic personality. Excellent human relations skills.
• Must be highly flexible and committed to adapt to schedule changes and demands.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

Physical, Mental and Environmental Demands:

• Must be able to lift and carry up to 30lbs
• Mobility to move quickly and easily about Hotel and Restaurant areas.
• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
• Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination
• Visual range must include near and far distances
• Auditory range must include immediate environment
• Ability to climb stairs
• Mobility to move quickly and easily throughout the property

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).