Job File Coordinator/Admin

Job Opportunities At SERVPRO

At SERVPRO, you can make a positive difference in people's lives each and every day! We are seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

Benefits

401(k) matching, bonus based on performance, competitive salary, dental insurance, opportunity for advancement, paid time off, and vision insurance.

Primary Roles And Responsibilities

• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Necessary Experience And Skill Set

A minimum two years of business experience, working knowledge of current business software technologies, superb customer service, administrative and verbal and written communication skills, experience in the commercial cleaning and restoration or insurance industry is desired, experience in writing estimates and the job file process.

Formal Education/Training

High school diploma/GED, associates/bachelor's degree preferred.

Physical And Work Environment Requirements

• 2+ years of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, associates/bachelor's degree preferred
• Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours And Travel Requirements

This is a full-time position working 7:00 a.m.4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

Compensation: $20.00 per hour