Job File Coordinator / Accounts Receivable

Job File Coordinator

SERVPRO of Cullman/Blount Counties is currently hiring a goal driven, detail oriented, Job File Coordinator! We are searching for someone who has previous office related experience working with computers, answering phones, and processing paperwork and files. This job requires following up with customers, and maintaining internal and external communication. This is a full time position with some overtime, as needed. Our idea of the ultimate candidate is one who is proactive and truly enjoys providing superior service. In this position, you will be making a difference each and every day.

We are looking for a skilled and motivated candidate who is excited to join our team. A successful candidate will be enthusiastic, professional, honest, dedicated to providing excellent customer service, have the ability to work in a fast-paced work environment, and obtain an independent and efficient work ethic.

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Receive and dispatch lead calls and job referrals
• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Follow the collection in monitoring customer accounts for non-payment, skipped invoices and partial payments.
• Provide regular communication to management regarding status of account collections.
• Communicate with customers via phone, e-mail, or mail to make payment arrangements on delinquent accounts.
• Submit accounts to management for bad debt write off.
• Perform other tasks as required.
• Accepts additional responsibilities willingly.
• Cross-training on all systems to ensure a check and balance internally.
• Follows Management policies and procedures

Qualifications:

• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Ability to multitask
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate, Restoration Manager and proprietary software
• Ability to successfully complete a background check subject to applicable law