Janitorial Regional Manager

Regional Operations Manager

With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.

ServiceMaster by Crane IFS is currently looking to hire Regional Operations Managers located within the Detroit area. As the Regional Operations, you will be a key part in the execution of ServiceMaster Clean's operational processes, with a focus on delivering outstanding results. You will be responsible for managing the day to day services we provide at the regional level. That includes managing customer relations, and strict adherence to health and safety regulations.

Duties & Responsibilities

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

• Manages team of Site Managers and their subordinates across designated locations
• Addresses and provides guidance on all operational concerns from site managers
• Serves as first point of escalation for site level client issues/concerns, escalates to the Regional Manager as required/appropriate
• Performs regular (weekly) audit of all client locations, reporting results to Regional Manager
• Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
• Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed
• Conduct formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries/reports for regional management.
• Working in tandem with site leadership, to ensure completion of all Special Projects
• Communicate with external vendors for outsourcing supplies or services
• Drafting, presenting, and implementing approved new policies
• Monitor staffing and attendance levels across managed locations, and works with regional admin team and site leadership to address and resolve any staffing concerns
• On call as Tier 2 internal escalation point (above Site Manager) for all issues/concerns/incidents/emergencies
• Other duties as business needs required
• Manage departmental budgets including labour, supplies and equipment
• Approve departmental payroll and reconcile labour costs with budgeted forecasts
• Maintain current customer and employee database and review every 6 months
• Oversee and maintain company policy, procedures and forms
• Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff
• Oversee recruitment, hiring, progressive discipline, and terminations of employees
• Verify purchases made have prior approval as per establish procedures
• Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates
• Prepare annual business unit operating budgets and business plans
• Perform other duties as may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Regional Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Strong communication skills both written and verbal
• Excellent leadership and effective decision making skills
• Ability to engage, motivate and develop staff/crew to produce high levels of productivity
• Highly organized with attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Team player that fosters team-based learning

Educational Requirements

Education Required: High school diploma is required. Degree or diploma in Operations/Business Management is preferred.

Work Experience Requirements

Work experience required: Minimum of three (3) years of managerial experience in operations environment, preferably in cleaning and/or distribution.

Competencies

• Accountability
• Adaptability
• Builds Trust and Respect
• Customer Focus
• Manages Work
• Problem Solving
• Quality Standards
• Safety Awareness
• Teamwork

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will be equally spent in an office environment and on site.

Compensation

The company offers competitive compensation packages, including:

• Annual Salary $120,000 (starting salary will be based upon skills and experience)

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.