IT Support Technician - Hilton Des Moines Downtown

IT Support Technician

The Hilton Des Moines Downtown is seeking an IT Support Technician to join the team! This is a full-time, on-site position that will support users as this downtown location. $27.00/hr. Schedule may vary. Insurance, 401K, and PTO available at 90 days. Team members enjoy free parking, team member shift meals, and more!

Purpose: To satisfy all guests technology equipment and conductivity requests in a timely manner. This position is responsible for providing guests and users with a high degree of satisfaction, technical expertise, and timeliness of problem resolution. Strong service and effective communication skills are required along with a thorough understanding of desktop software and architecture, audio visual equipment, telephony, and an understanding of networking.

Essential Functions:

• Provides hands on support and consultive advice to on-site users related to software applications, hardware, and network connectivity.
• Maintains a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.
• Responsible for performing technology services asset management and inventory of equipment and software.
• Works closely with property management to ensure smooth running of network and assists in helping maintain the site systems.
• Performs all installations, set-ups, and breakdown of audio visual, communications, networking, and IT equipment in meeting rooms, guest rooms, and hotel work areas.
• Responsible for the Hilton technology network administrator in compliance with HHC standards.
• Coordinates upgrades and is responsible for the directory structure on network servers.
• Manages, performs diagnostic and corrective measure relative to performance of LAN and network servers.
• Manages shared technology resources.
• Collaborates with regional IT cluster on large projects.
• Performs other duties as assigned.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assists with other areas of technology services as required
• Support other departments and managers as needed
• Support hotel guests as needed
• May monitor functioning of equipment to ensure system operates in conformance with specifications.

Specific Job Knowledge, Skills, and Ability:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Excellent project management skills.

Excellent verbal and written communication skills.

Ability to work well with people who possess varying technical abilities.

• Familiarity with the following software applications:
• Internet Explorer
• MS Office
• Outlook/Outlook Web Access
• MS Windows
• Desktop PCs
• Agilysys
• Delphi
• Amano
• Adobe
• Foxit
• Citrix
• Oracle

Qualification Standards Education:

• HS education is required. Relevant college degree is preferred.

Experience:

• One to three years of previous IT or computer support experience required. Previous experience in hospitality is desirable.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our team members staying true to our vision, mission, and values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.