IT Support/Phone Deployment Tech - Everett

Mobile Support Technician

Apex Systems has partnered with a company who is a major player in the tech industry who is currently looking for a Mobile Support Technician in the Everett area! This on-site role is a contract based project working on a W2 basis. If you're interested, please send your updated resume to our recruiter, at msylvia@apexsystems.com, and then please apply directly. Thanks!

Role: Mobile Device Deployment Technician

Duration: This contract has an expected duration through 2026

Location: Everett, WA

Job Site: North 8th and Logan Avenue North, Everett, Washington 98055

Pay rate: $20.24/hr.

Shift: Monday - Friday

Need 2 technicians total for now (1st shift and 2nd shift).

• Hours of operation: 7am to 10pm (Monday - Friday)
• First shift: 7:00am 4:00pm
• Second shift: 1:00pm 10:00pm

Duties Will Include:

- Supporting mobile device operations, provisioning of smartphones, customer support incident resolution, and other support tasks

- Management of assets to include cataloging all smartphones in inventory and making sure they have the appropriate asset tag; and cataloging all assets and their assigned user.

- Training in proper use of smartphones. This may include one-on-one in-person, web-based training, and classroom settings.

- Providing first-level support of all mobile devices including taking help desk requests via phone, email, or IT service management tickets.

- Working with the installation of applications on Smart Phones and the subsequent security settings

Must-Haves:

An educational background in technology from one, or more, of the following sources:

- An associate's degree or higher in information technology

- Applicable IT certification (e.g.: CompTIA, Google IT certifications, etc.)

- Military training

- Personal or professional experience working with technology hands-on (preferred experience working with computer hardware and/or mobile devices)- be comfortable working on troubleshooting tasks

- A background of working in a front-facing environment with customers and end-users

Requirements:

- Excellent communication skills

- Be a team member while also being comfortable working independently as needed

- Be solutions oriented

- A desire to learn, grow, and develop professionally

Will need one of the below documents for "U.S. Person" verification:

- United States Passport or Passport Card

- Original or certified copy of U.S. birth certificate issued by a State, county, municipal authority, or territory of the U.S. bearing an official seal (Puerto Rican birth certificate issued on/after July 1, 2010)

- Certificate of U.S. Citizenship (Form N-560 or N-561)

- Certificate of U.S. Naturalization (Form N-550 or N-570)

- U.S. Permanent Resident Card (Form I-551) - Non-U.S. Passport with unexpired temporary I-551 Stamp

- Certification of Birth Abroad (Form FS-545), Certification of Report of Birth (Form DS-1350), or Consular Report of Birth Abroad (Form FS-240) issued by the U.S. Department of State

- Form I-94/Form I-94A or other U.S. Government issued document indicating refugee or asylee status.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.