IT Support

Technical Support Technician

We are looking for a Technical Support Technician who is passionate about delivering excellent customer service and thrives in a fast-paced, hands-on environment. This role provides a mix of over-the-phone, in-person, and walk-up technical support, with a strong focus on adaptability, communication, and problem-solving.

Key Responsibilities:

• Troubleshoot and resolve issues with business-critical applications.
• Provide support for mobile and desktop phones.
• Install and configure software and computer peripherals.
• Log and manage support tickets using ServiceNow, ensuring appropriate priority and timely resolution.
• Work through Level 1 tickets and escalate when necessary.
• Assist with conference room technology and hardware setup as needed.
• Deliver support via phone, in-person, and walk-up channels.
• Maintain accurate documentation of issues and solutions.
• Continuously seek to improve customer service, value, and satisfaction.
• Stay engaged with emerging tools like Copilot and contribute to its adoption and usage.

Qualifications:

• Strong troubleshooting skills across hardware, software, and mobile platforms.
• Excellent communication and interpersonal skills.
• Ability to adapt quickly to changing priorities and technologies.
• Experience with ticketing systems (ServiceNow preferred).
• Customer-first mindset with a proactive and patient approach.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.