IT Co-Op

IT Co-Op (End User Support)

Gaston Electrical

Job Title: IT Co-Op (End User Support)

Classification: Non-Exempt / Temporary

Manager: IT Manager

Job duration: January June 2026

We are seeking a motivated and customer-focused college co-op student to join our IT Help Desk team as an IT Co-Op. This role is ideal for students pursuing a degree in Information Technology, Computer Science, or a related field who are looking to gain hands-on experience in a professional IT environment.

Essential Duties & Responsibilities

• Provide first-level technical support to internal users via phone, email, and in-person.
• Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.
• Log and track support requests using the company's ticketing system.
• Escalate unresolved issues to IT Manager for support as needed.
• Assist with onboarding and offboarding of employees, including setting up workstations and accounts.
• Maintain inventory of IT equipment and supplies.
• Support IT projects and initiatives as assigned.
• Other duties likely be assigned

Qualifications

• Currently enrolled in a college program pursuing a degree in IT, Computer Science, or a related field.
• Basic understanding of Windows operating systems.
• Familiarity with Microsoft Office 365 and common business applications.
• Ability to troubleshoot Apple iOS mobile devices
• Ability to learn and troubleshoot SaaS applications
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer service-oriented with a positive attitude.
• Prior help desk or technical support experience is a plus but not required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

Geographic Disclosure

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; move within the office to retrieve files and meet with employees in their offices or conference room. Able to work at a computer (reading and keying) or extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and may also travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

No agencies please.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.