Intern - IT Operations & Performance Management Specialist

IT Operations & Performance Management Specialist

At Labcorp, we believe in the power of science to change lives. We are nearly 70,000 people across 100 countries who are harnessing science for human good. Our work combines unparalleled diagnostic laboratories, drug development capabilities and commercial innovations. Together, we fuel scientific breakthroughs and deliver more than 160 million medical test results that help guide treatment decisions, accelerate patient care and change lives.

Join us in our pursuit of answers.

Labcorp 2026 Global Internship Program

Exciting Internship Opportunity IT Operations & Performance Management Specialist

Join Labcorp's 2026 Global Internship Program and take the first step toward a meaningful career in healthcare innovation! We're looking for motivated students to be part of a dynamic 12-week paid internship where you'll work on impactful projects and gain real-world experience, all while supporting our mission to improve health and improve lives.

Internship 2026 Dates: May 18, 2026 August 7, 2026

About the Program:

• Enterprise-wide learning experiences that introduce you to key business functions across Labcorp
• Leadership exposure and visibility, including direct interaction with senior leaders
• An immersive, in-person intern event June 2 - 4, 2026 designed to connect you with peers and deepen your understanding of our mission
• Senior leader speaker sessions offering insights into strategy, innovation, and career growth
• Continuous opportunities to connect and grow, from intern cohort communication channels and LinkedIn Learning resources to professional development sessions and storytelling opportunities that highlight your internship journey
• Connection to Labcorp's inclusive culture through engagement with our employee resource groups (ERGs) and values-driven community initiatives
• Dedicated mentoring connections to guide your growth, provide career advice, and support your internship journey

Internship Details

• Duration: 12 weeks, full-time
• Dates of Internship: May 18, 2026 - August 7, 2026
• Location: Durham, NC
• Hours: Monday-Friday 40/hrs/week
• Eligibility: Preferred candidates are rising juniors and seniors (Dec 2026 through June 2028 graduation) who are currently enrolled in a relevant degree program; however, all current students pursuing related studies are encouraged to apply.

Why Labcorp? In 2025, we welcomed over 300 interns across our global offices. As part of the 2026 cohort, you'll join a diverse community of future leaders working to shape the future of diagnostics, biopharmaceutical lab services, corporate functions, and healthcare delivery.

Ready to make a difference? Apply now to launch your career and create real impact for patients worldwide. #FutureofLabcorp

Reports to: Executive Director, IT Operations & Performance Management

About the Team:

We are seeking a motivated Intern to join the IT Operations & Performance Management team. This role offers a unique opportunity to contribute to enterprise data analytics, performance reporting, and dashboard creation in a large, complex IT environment.

The intern will work on supporting and building operational metric reports and dashboards for infrastructure, cybersecurity, desktop, application, and helpdesk teams, leveraging Microsoft Fabric, Power BI, ServiceNow Platform Analytics, and modern AIOps concepts. This position is ideal for students interested in IT performance, business intelligence, KPIs, and operational metrics.

Internship Assignment Summary:

• Build and enhance Power BI and ServiceNow dashboards to provide insights into IT operations and service delivery.
• Assist and build metrics and Dashboards with ServiceNow Performance Analytics (PA) for incident, problem change, and service request metrics.
• Define and visualize Key Performance Indicators (KPIs) such as uptime, resolution times, change success rates, and cybersecurity response.
• Apply AIOps-driven analytics within Microsoft Fabric to identify trends, anomalies, and predictive insights for IT services.
• Develop presentation-ready reports and visuals for IT leadership and business stakeholders.
• Support data analysis efforts to identify trends, bottlenecks, and improvement opportunities across various IT Operations teams.
• Document processes, prepare knowledge artifacts, and support presentations to senior leadership.

Education/Qualifications/Skills:

• Current undergraduate or graduate student in Information Technology, Data Analytics, Computer Science, Business, or a related field.
• Strong interest in data analytics, business intelligence, or IT performance metrics.
• Basic experience with Power BI, Excel, or data visualization tools.
• Familiarity with Microsoft Fabric, ServiceNow, and ITSM concepts a plus.
• Strong communication skills and ability to present insights clearly.

Preferred Skills:

• Knowledge of SQL, Power BI, DAX, Microsoft Fabric data pipelines, or data modeling.
• Exposure to dashboards, KPIs, AIOps concepts, or reporting in academic or project settings.
• ITIL 4 Knowledge
• Curiosity to learn enterprise-scale IT service management and performance reporting.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.