Intake Operational Trainer

Intake Operational Trainer

The Intake Operational Trainer is responsible for educating new and existing Intake team members on Amerita's processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements. The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Amerita's patient care and business objectives.

Responsibilities include:

• Delivering structured onboarding and continuing education programs for Intake staff across pharmacy sites
• Providing hands-on, on-site training for new pharmacy launches, expansions, or remediation needs
• Developing and maintaining training materials, SOPs, job aids, and e-learning modules
• Facilitating refresher courses to address compliance updates, workflow changes, or system enhancements
• Ensuring all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements
• Creating and administering assessments to validate staff competency post-training
• Identifying gaps in compliance or performance and delivering targeted corrective training
• Collaborating with Compliance and Quality teams to integrate new regulations into training
• Serving as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification
• Training staff on accurate documentation, referral turnaround expectations, and communication standards
• Conducting audits and monitoring of staff performance post-training to ensure adoption and retention
• Partnering with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency
• Continuously updating training programs to reflect operational best practices and system changes
• Tracking and reporting on training participation, completion, and impact on performance metrics
• Incorporating adult learning methodologies and interactive training techniques to maximize retention
• Strategizing new methods to increase knowledge retention and employee engagement during training

Qualifications include:

• Bachelor's Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, required
• Pharmacy Technician Certification or in process, required
• One to three years' experience in specialty pharmacy, preferred
• One to three years' experience in a healthcare leadership role, preferred
• Three to five years' pharmacy experience required
• Certification through the Association for Talent and Development (ATD) preferred
• Certified Professional in Training Management (CPTM) designation preferred
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
• Computer experience to include adjudication and billing software, and the ability to learn the Company's software system
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality

Salary Range: USD $37.06 - $44.47 / Hour