IMAC Specialist

Equipment Coordinator

Location: Must be able to go onsite to Salisbury location and surrounding stores 2 times per week.

Rate: $23-$26/hr- will vary based on experience

Must haves:

• IT Retails experience with IT equipment
• Schedule flexibility--some projects require evenings and overnights
• Strong ability to drive small projects to completion
• Ability to work without oversight
• Knowledge of ITIL 4 certification (Nice to have)
• Background in ServiceNOW

The Specialist II IT IMAC role partners with Brand or Corporate entity to align the planning and execution of all move, add, change activities in support of remodels, new store openings, new departments, store expansions, acquisitions, and divestures as needed for that Brand. This role is responsible for the capital planning and forecasting needs for these activities for their designated Brand(s). This role partners with multiple suppliers to ensure all IT activities are delivered consistently within our standards, properly securing, storing, staging, and deploying our IT assets as needed for their Brand or other Campuses as needed. Ensures that outsourced service providers support all IT software and hardware systems in accordance with the terms, conditions (SLAs) of current contract agreements.

Role responsibilities:

• Manages all Support IT projects, initiatives and requests are updated and on schedule to meet set SLAs, SLOs, and business needs to allow for our customers to continue their functions in the business as efficiently as possible with resources we have available for the specific brand
• Oversees routine systematic changes at retail following Standard Operating Procedures (SOP) change management practices
• Consults with users to determine hardware, software or system functional specifications for PC or peripheral related needs through vendor managed service
• Engages with specific Brand and ADUSA leadership for planning future projects and initiatives for the business
• Drives the partnership with multiple suppliers to deliver the various project services to our standard while driving continuous improvement
• Manages new equipment/software requests and monitors procurement and deployment activities throughout the retail and corporate environment leveraging appropriate vendor management responsibilities.
• Oversees Capital planning for software, hardware, and deployment services for a specific Brand
• Reviews current business and associate processes and makes recommendations for best practices
• Develops project plans to handle complex projects of the IMAC team

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.