ICQA Specialist

Provides confidential administrative support to the Quality Assurance Manager and Auditors. Assists in general daily departmental functions including: data entry of all QA audits, preparation and distribution of QA weekly reports, monitoring of daily audit production, tracking of auditor attendance, preparing daily auditor assignments, training/instructing auditors in audit processes, point person for audit issues, monitoring/maintaining QA Department equipment/supplies.

ESSENTIAL FUNCTIONS:

• Data Entry of all Quality Assurance audit results; maintains all data entry applications including QA Data Base, Excel spreadsheets. Ensures integrity of data. Troubleshoots/communicates issues to QA Manager/Systems Analysis. Prepares weekly QA Reports for Managers review. Distributes QA Reports.

• Monitors daily audit production: Prepares daily auditor assignments. Adjust auditor assignments as necessary to accomplish defined audit goals.

• Trains/instructs auditors in audit processes; thoroughly understands all audit procedures. Remains up to date on all procedure changes/new audit processes. Trains auditors to audit processes. Advises QA Manager of auditor non-compliance/failure to follow procedures/inability to perform audits. Participates in weekly QA Conference call. Makes recommendations for audit improvements.

• Point Person for Operations Management: In collaboration with QA Manager, answers questions/provides feedback concerning audit results, audit challenges. Informs QA Manager of all unresolved issues.

• Monitors/Maintains QA Department equipment/supplies; ensures security of QA portable PCs, desk top PCs, RF devices, camera. Manages repair request, follow-up to guarantee equipment/resources are available for auditor use. Orders supplies as necessary.

• Assists in special projects and other duties as assigned.

COMPETENCIES:

• Planning and Organization

• Problem solving

• Communication

• Accuracy

• Initiative

• Customer Service

Pay Details: $16.50 to $19.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.