ICF Residential Manager

Operations Manager

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

Responsibilities

• Provides direct supervision of a single group home serving adults with developmental disabilities and other complex needs. Duties include household management and the supervision of direct support professionals within a 24/7 residential setting.
• Works a flexible schedule to ensure visibility, staff training, and coverage across all shifts.
• Monitors and ensures the delivery of all services outlined in the Individual Support Plan to promote optimum habilitation, health care, and behavior supports as needed.
• Abides by and demonstrates the company's Mission, Vision, and Values through both behavior and job performance on a day-to-day basis.
• Ensures that the group home meets cleanliness and physical safety standards in accordance with State licensing and company operational standards.
• Reviews staff time keeping daily, including approval of all time and attendance for direct support professionals.
• Conducts staff counseling and corrective action including work improvement plans and follow-up.
• Serves as a positive role model and supports development of staff.
• Approves requests for time off while always ensuring approved staff ratios.
• Implements and oversees the provision of services to person(s) served to promote their physical, social, and psychological well-being.
• Develops, oversees, and posts weekly staff schedules to maintain approved staffing ratios.
• Completes Site Inspections routinely.
• Attends physician appointments and completes documentation regarding health/wellness per licensing and company standards.
• Prepares for and participates in internal and external audits including annual licensing inspections.
• Monitors and ensures staff completion of all documentation including progress notes, data sheets, and medication administration required to ensure quality services.
• Supervises staff interactions with person(s) served and support staff to promote the rights of the person(s) served to achieve enhanced quality of life.
• Conducts timely performance reviews of direct support professionals.
• Maintains a work environment that supports dignity and fair treatment of staff.
• Participates in employee recruitment, ensures vacancies are filled in a timely manner, and participates in all hiring and termination decisions for assigned location.
• Oversees staff training and on-site orientation and maintains staff training records.
• Ensures applicable Occupational Safety Health Administration compliance standards are met and all related training occurs. Documents training and compliance in accordance with ResCare and regulatory requirements.
• Promotes the individuality of person(s) served by ensuring that common living areas and bedrooms are individualized to reflect the personality of the person(s) who lives there.
• Implements systems for disposal, collection and storing of medical waste.
• Ensures that each person served has an activity schedule developed and implemented.
• Observes the implementation of client rights and coaches staff on choice issues such as possessions, use of money, and church preferences.
• Responds to emergencies for person(s) served.
• Participates as needed with investigations involving persons served and employees at assigned service site(s).
• Ensures timely submission of trust fund requests, receipts, and related financial documentation.
• Monitors service site expenses, maintains receipts for expenses, and ensure that purchases are made according to regulatory and company standards.

Qualifications

• One year of supervisory experience required.
• Previous experience providing services and supports to individuals with developmental disabilities preferred.
• Ability to communicate (verbal and written) with all levels of personnel, internal and external to the company.
• Ability to work flexible hours and locations and cover direct care shifts as necessary, provide emergency on-call support.
• Ability to use general office, household, and adaptive equipment.
• Good organizational skills and attention to detail.
• High school diploma/General Education Diploma and equivalent work experience of three years or residential services for individuals with disabilities.
• Valid driver's license from state of residence with a satisfactory driving record as defined by Company vehicle policy and/or liability insurance carrier (as applicable per program requirements).

About Our Line of Business

ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs.

Salary Range

USD $21.10 / Hour