JobsUSAHome Care Case Manager
Company : Ambercare
Location : San Antonio, TX, 78208
Posted Date : 15 September 2025
Job Type : Other
Category : Community & Social Service
Occupation : Case Manager
Job Details
POSITION FUNCTION
To staff and manage clients' care in a manner that ensures total internal and external customer satisfaction while meeting or exceeding company financial goals.
Hours: Monday through Friday 8 am to 5 pm
Pay: $22/HR to $24/HR
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers phones promptly and courteously.
- Maintains a strong relationship with all clients/families and caregivers.
- Plans, assigns and directs the work of assigned employees.
- Makes proper and timely staff assignments utilizing scheduling software.
- Performs daily office functions that will enable company to perform in an organized efficient manner.
- Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs.
- Maintains and confirms weekly schedules. Documents all pertinent information in client and worker computer loggings.
- Communicates all relevant client and worker information to the Operations Manager on a daily basis.
- Responsible for intake calls and conversion of calls to an "active" status.
- Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures.
- Maintains and updates client requirement for new active clients.
- Responsible for making care calls to our clients every 30 days.
- Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed.
- Provides fill-in client care in the event of an emergency situation.
- Assists in interviewing, making hiring decisions and participates in new hire orientation as needed.
- Verifies worker time-slips.
- Handles coaching/counseling/terminations of workers.
- Attends unemployment hearings as needed.
- Responsible for meeting or exceeding individual and department goals/KPIs.
- Attends scheduled meetings.
- Other duties may be assigned.
- Excellent verbal and written communication skills.
- Good organizational skills.
- Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations.
- Proficient computer skills.
- CNA preferred
- Prefer some college. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
#ACADCOR
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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
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