Hilton Dallas Lincoln Centre - Front Desk Supervisor

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Join Our Team as a Front Desk Supervisor

About Us

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and leading a team to follow that same standard of service excellence.

Key Skills/Responsibilities

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

Education & Experience

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

A convenient location in affluent North Dallas combines with thoughtful amenities and services at Hilton Dallas Lincoln Centre. Were within minutes of over 300 restaurants, bars, and shopping. We offer a complimentary shuttle that operates within 3 miles of our hotel. With easy access to several Fortune 500 companies and both DFW Airport and Dallas Love Field Airport. The hotel features a fabulous restaurant, stylish rooms and suites, and great leisure facilities. Plus, with 48,000 sq. ft. of flexible event space and a dedicated events team, we know a thing or two about hosting spectacular meetings and events.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality