Healthcare Service Representative

Healthcare Client Services Coordinator

Are you someone who thrives at the intersection of healthcare and customer service? Do you enjoy solving problems, guiding others, and making a real impact behind the scenes in hospital operations? We're looking for a Healthcare Client Services Coordinator who can bring empathy, efficiency, and expertise to our growing team.

In this role, you'll be the go-to support for hospital staff using our platformhelping them navigate workflows, troubleshoot access issues, and optimize case management and scheduling. You'll be part of a mission-driven team that values collaboration, precision, and a deep understanding of healthcare environments.

What You'll Do

• Be the first line of support for hospital staff, responding to inquiries through our ticketing system.
• Troubleshoot login and access issues, escalating complex cases when needed.
• Guide users through platform workflows, offering best practices for scheduling and case management.
• Communicate clearly using medical terminology and an understanding of hospital operations.
• Support departments like Sterile Processing and Operating Rooms with workflow insights.
• Collaborate with technical teams to resolve escalated issues efficiently.

What You Bring

• 12 years of customer service experience in a healthcare setting.
• Familiarity with medical terminology and hospital workflows.
• Strong communication and problem-solving skills.
• Ability to juggle multiple priorities in a fast-paced environment.

Bonus Skills

• Experience in call centers, data entry, or administrative support.
• Knowledge of medical devices, healthcare troubleshooting, or medical billing.

Why Join Us?

You'll be part of a supportive, fast-growing team that's improving healthcare operations one interaction at a time. This is more than just a support roleit's a chance to help hospitals run smoother and patients get better care.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland, OH.

Application Deadline

This position is anticipated to close on Oct 29, 2025.