Healthcare Quality Advisor

Healthcare Quality Assurance Advisor

Provides guidance and support to internal and external customers regarding the effective management of business healthcare quality assurance.

Essential Functions

• Plans, organizes, and directs the quality management processes and systems within the Healthcare Quality Organization.
• Provides guidance and advice to multiple internal/external customers regarding the effective management of business healthcare quality assurance.
• Manages customer relationships to ensure alignment with quality expectations and to proactively address compliance requirements.
• Project manages and oversees the conceptualization, planning, design, implementation, and support of quality assurance processes, systems, and quality technology solutions.
• Evaluates and monitors healthcare quality processes and systems to identify areas for continuous improvement and transformation ensuring global excellence.
• Performs other duties as assigned.

Minimum Education
Bachelor's degree/equivalent in healthcare quality or safety, transportation, business, information systems, computer science, science or other scientific or quantitative discipline.

Minimum Experience
Five (5) years' minimum experience required in healthcare quality in manufacturing, laboratories or distribution or closely related experience and including experience in business, transportation, logistics or supply chain management.

Knowledge, Skills and Abilities
Proficient Office 365 skills required. Strong basic management, human relations, project management, analytical and communication skills required. Must possess strong leadership, coaching, and mentoring skills. Ability to train, communicate and present clearly, both orally and written to all business levels. Must be able to collaborate with business areas, systems users, and technical developers. Knowledge in regulatory documentation compliance expectations.

Job Conditions
Business travel required

Preferred Qualifications
Deep knowledge of Good Distribution Practice and/or Good Manufacturing Practice. The Advisor will drive Quality Assurance for FedEx Healthcare through supplier management, customer relationship building, deviation management, CAPA, and continuous improvement. Requires proven ability to collaborate across functions. Strong problem-solving skills with root-cause analysis expertise. Excellent communication for customer engagement and internal leadership reporting.

Pay Transparency
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)