Healthcare Customer Support Specialist

Join Our Team as a Healthcare Customer Support Specialist!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated Customer Service Representatives to assist individuals in navigating their healthcare journeys effectively. Our team plays a crucial role in supporting vulnerable communities and ensuring they understand their healthcare benefits.

Location: On-site in Phoenix, AZ

Starting Pay: $17.42/hr plus a $750 new hire bonus and potential bonuses exceeding $1,800!

Schedule: Limited-Service Full-Time positions available. Shifts may include evening and night hours with a 10% differential for shifts worked between 7 p.m. and 5 a.m.

Why Work With Us:

• Comprehensive training provided to prepare you for success.
• Robust compensation package, including health benefits, tuition reimbursement, and a 401(k) plan with company match.
• Flexible schedules to support work-life balance.
• Enjoy meaningful work with no cold calls, sales, or collections.

Essential Responsibilities:

• Provide top-notch customer service for inquiries via multiple channels.
• Utilize a computerized system to track information and troubleshoot basic inquiries.
• Maintain up-to-date knowledge of client regulations and policies.
• Assist callers with applications and follow standard operating procedures to ensure compliance with privacy rules.

Minimum Qualifications:

• High School diploma or equivalent, with 6 months of customer service experience.
• Ability to communicate clearly and professionally in English.
• Team-oriented with excellent organizational skills.
• Must be willing to work on-site in Phoenix, AZ.

Maximus is proud to be an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other legally protected characteristics.