Healthcare Customer Support Specialist - Part Time with Bonus Potential

Join Our Team as a Healthcare Customer Support Specialist!

Are you passionate about helping others? Maximus is seeking Customer Service Representatives to provide essential support to individuals navigating healthcare services. This is a rewarding part-time opportunity where you can make a difference while enjoying competitive pay and flexibility.

Location: On-site in Riverview or Tampa, FL

Pay: Starting at $15.61/hr, plus a $750 new hire bonus and over $2,200 in potential bonuses!

Schedule: Flexible part-time hours available. Discuss your preferred schedule with the recruiter!

Why Choose Us?

• Competitive Compensation: Base pay at $15.61/hr with a 10% evening shift differential.
• Bonus Opportunities: Earn over $1,000 in bonuses for completion of training and additional achievements.
• Education Support: Tuition reimbursement to help you further your education and career.
• Work/Life Balance: Enjoy flexible scheduling options that fit your lifestyle.
• Comprehensive Benefits: Company-paid base medical coverage and a 401k plan with a company match.
• Paid Time Off: Includes sick leave, PTO, and 11 paid holidays.
• Wellness Programs: Access to Employee Assistance Programs and wellness support.
• Professional Growth: Opportunities for career development and promotions in a supportive environment.
• Meaningful Work: Perform essential customer service without the pressure of sales or cold calls.

Essential Duties:

• Provide excellent customer service through phone, email, web chat, and written communication.
• Assist callers with inquiries using pre-scripted responses while ensuring compliance with HIPAA regulations.
• Utilize technology for logging calls and following up on customer inquiries.
• Maintain up-to-date knowledge of client policies and provide accurate information to customers.
• Collaborate with team members to improve service trends and processes.

Minimum Requirements:

• High School diploma or equivalent, with at least 6 months of customer service experience.
• Fluent in English with strong communication skills.
• Able to work well in a team and handle multiple tasks simultaneously.
• Must be able to work on-site and meet attendance requirements.
• Overtime and holiday work may be required.

If you’re ready to grow your career while making a difference, apply today!