Health Club Front Desk Lead

Company : Pyramid Global Hospitality

Location : Santa Rosa, CA, 95401

Posted Date : 15 September 2025

Job Details

Pyramid Global Hospitality Health Club Front Desk Lead

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

Overview

The Health Club Front Desk Lead plays a key leadership role in ensuring exceptional service and efficient operations at the front desk of the health club. This position is responsible for leading front desk team members, maintaining a welcoming environment, managing daily operations, and assisting with member inquiries, check-ins, and appointments. The Lead serves as the first point of contact for members and guests and ensures a high standard of customer care is consistently delivered.

Essential Duties & Responsibilities:

Lead and support front desk staff in daily operations, ensuring adherence to policies and procedures.
Provide training, coaching, and performance feedback to team members.
Ensure exceptional guest service is provided at all times; resolve member concerns and complaints in a timely and professional manner.
Oversee scheduling, shift coverage, and timekeeping for the front desk team.
Maintain cleanliness, organization, and readiness of the front desk and lobby area.
Handle cash handling, reconciliation, and point-of-sale transactions.
Maintain accurate records of memberships, guest visits, and sales.
Assist with membership enrollments, cancellations, freeze requests, and billing inquiries.
Coordinate with other departments (e.g., housekeeping, maintenance, fitness instructors) to ensure seamless operations.
Monitor inventory of supplies and place orders as needed.
Enforce club rules and regulations to ensure a safe and respectful environment for all members and staff.
Maintain confidentiality of all guest and member information.

Qualifications

High school diploma or equivalent required; associate degree or relevant certification preferred. Previous experience in a supervisory or leadership role, preferably in a hospitality, fitness, or wellness environment. Excellent customer service, communication, and interpersonal skills. Strong organizational and multitasking abilities. Proficient in computer systems and POS software; prior experience with fitness club software is a plus. Ability to work a flexible schedule, including weekends, holidays, and evenings.

Compensation Range: $18.00/Hr. - $20.00/Hr. based on qualifications and experience.

Recently Posted Jobs

Skilled Caregivers- Sugarland

TheKey

Sugar Land, TX

Nurse Practitioner (PRN) Per Visit Health Risk Assessments in Lucas County, OH

HarmonyCares

Maumee, OH

Experienced Veterinary Assistant, Saukville WI

VCA Animal Hospitals

Saukville, WI

Clinical Care Technician (CCT) Emergency Department Edgewood

St. Elizabeth Healthcare

Fort Mitchell, KY

Onboarding Specialist

Help at Home

Pittsburgh, PA

Travel Nurse RN - Med Surg / Telemetry - $2,089 per week

Pride Health

Columbus, OH

Home Health Aide

Help at Home

Bronx, NY

Travel Cath Lab Technologist - $1,802 per week

GQR Healthcare

Ocala, FL

Psychiatry - Addiction Physician

HealthPlus Staffing

Medford, OR

Quantitative Operations Associate II - Sanctions Screening Center of Excellence

Bank of America

Richmond, VA

Night Cleaner - Housekeeping

MCR Hotels

Rosemont, IL

Cath Lab/IR RN - West Bank -PRN

Ochsner Health

Gretna, LA

Radiologic Technologist with Daily Pay Options

SSM Health

Baraboo, WI

Registered Nurse - Mental Health Inpatient Unit - Per diem Days

Hackensack Meridian Health

Neptune City, NJ

Sr Auto Glass Technician

Safelite

Chandler, AZ

Other Jobs You May Like

Vans: Sales Director, Americas Wholesale

Company : Vans

Location : Costa Mesa, CA

Front Desk Agent

Company : Marriott Vacations Worldwide

Location : Palm Desert, CA

Regional Sales Director Shockwave Remote Knoxville TN

Company : Johnson & Johnson

Location : Santa Clara, CA

Sales Director, Vertical Accounts, Spectrum Business

Company : Spectrum

Location : Cerritos, CA

Posting Concierge

Company : Atria Senior Living

Location : San Mateo, CA

Suite Concierge (N/H)

Company : ASM Global

Location : Oakland, CA

Marketing Concierge Specialist

Company : RadNet

Location : Sacramento, CA

Regional Sales Director | Southern California

Company : iRhythm Technologies

Location : Santa Barbara, CA

08783 SALES ASSOCIATE- COLOR & CURL CONCIERGE

Company : Sally Beauty Holdings

Location : Yorba Linda, CA

87074 COLOR & CURL CONCIERGE

Company : Sally Beauty Holdings

Location : Redlands, CA

Holiday Inn Express Walnut Creek - Front Desk Agent

Company : Aimbridge Hospitality

Location : Walnut Creek, CA