Head of Global and North American (NORAM) Digital Food Experience

Head Of Global And North American Digital Food Experience

Sodexo is seeking a strategic and visionary leader to serve as the Head of Global and North American (NorAm) digital food experience.

This is a remote role with 25% travel (some international).

This role is responsible for shaping and executing the digital product vision that powers food services across all global segmentsincluding healthcare, education, corporate, government, and events. You will lead a unified portfolio of digital platforms, ensuring seamless, scalable, and intuitive experiences from pre-ordering to fulfillment and feedback.

This leader will drive global product alignment while tailoring strategies to regional needs, ensuring that Sodexo's digital food experiences meet the evolving expectations of clients, consumers, and operators. You'll be at the forefront of innovation, leveraging data, design thinking, and agile methodologies to deliver measurable business outcomes and elevate the Sodexo experience.

Success in this role requires a customer-obsessed mindset, a strong command of data to inform decisions, end to end thinking, and the ability to think across the full lifecycle of product, service delivery, and scaling. You'll drive the strategy and governance needed to prioritize investments, accelerate innovation, and ensure delivery of business outcomes through agile, cross-functional collaboration. By championing human-centered design, continuous feedback loops, and operational excellence, you'll ensure our digital experiences meet the evolving expectations of clients, consumers, and operators around the world.

The ideal candidate brings global perspective, commercial acumen, proven results, and a passion for transforming everyday experiences through thoughtful, scalable digital solutions.

What You'll Do

• Lead Digital Product Strategy & Portfolio Management Define and own the global digital food product roadmap, aligning with business goals and regional needs. Use data to drive prioritization, measure impact, and ensure value delivery across the product lifecycle.

• Drive Global Alignment with Local Execution Champion a "glocal" approachbalancing global consistency with regional customization. Collaborate with cross-functional teams across markets to ensure successful launches and adoption.

• Ensure Experience Quality & Operational Excellence Oversee end-to-end product quality, from development to deployment. Implement best practices in CI/CD, testing, and monitoring to ensure reliability, accessibility, and performance.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Required Qualifications

  • Bachelor's degree
  • 10+ years of management experience
  • 15+ years of functional experience in digital product leadership
  • Deep knowledge of the food services industry across multiple sectors
  • Proven success in digital product lifecycle management and data-driven decision-making
  • Experience with agile methodologies, product analytics, and modern design tools (e.g., Figma, ADO, Notion)
  • Strong stakeholder engagement and cross-functional leadership skills
  • Cultural agility and experience with international product launches

• Preferred Qualifications

  • 15+ years of experience in product management
  • Expertise in customer-centric innovation and design thinking
  • Experience with AI tools to enhance product efficiency and user experience
  • Background in program management, process optimization, and organizational change management

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 10 years Minimum Functional Experience - 10 years