HDDC Showroom Manager - Rockville

Design Center Showroom Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Home Depot Design Center Showroom Manager is accountable for leading profitable operations of the Design Center. This role oversees all sales and operations teams for the HDDC. The Showroom Manager is responsible for achieving profitability by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial reports to identify operational opportunities, monitoring market trends and competition, and executing effective game plans to consistently improve in all of these areas. The position will act as a liaison between regional and district leadership teams and the HDDC by effectively communicating the company's sales strategy and ensuring its execution through strategic planning and timely follow-up. This role must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. The role will also be responsible for their direct reports and indirect reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions. A successful HDDC Showroom Manager will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Key Responsibilities:

• 40% Drive Sales, Service, and Profit - Assesses sales, service and profitability opportunities, and creates effective game plans to accomplish necessary improvements; Exercise judgment and discretion alone, and in conjunction with the Assistant Store Managers and Supervisors, in the day-to-day operations; Analyze and interpret sales, financial reporting to assess opportunities, and provide guidance to leadership to consistently improve in opportunities; Reviews and analyzes safety performance; identifying trends and implementing appropriate game plans for improvement; Observes customer service levels, and provides coaching and mentoring to Assistant Store Managers on addressing customer service and sales opportunities and resolve escalated customer care issues; Teaches, coaches, and trains associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability; Ensures execution of the company's strategy and direction through playbooks and priority communications; "Walks" the competition and monitors market-level trends

• 40% People - Facilitates weekly staff meetings with Assistant Store Managers and Supervisors to establish and implement design center goals and objectives; Empowers and inspires all associates to make an emotional connection with customers; Engages with associates, conducts regular town halls, and resolves people issues such as morale and training needs, etc.; Responds promptly to escalated associate relations issues by partnering with HR and AR; Develops leaders and builds a deep talent bench for leaders by driving the succession planning and selection; Drives the development of Assistant Store Managers by conducting annual and mid-year reviews, reviewing individual development plans and providing performance feedback; Ensures adherence to major and minor work rule policies referenced in the Standards of Performance and all company SOPs

• 20% Operational Excellence - Identifies areas of opportunity and creates a game plan for improving operational excellence in key areas; Creates a safe working environment and a culture of operational excellence; Leverages sales and profit opportunities through P&L management

Direct Manager/Direct Reports:

• This position reports to Director HDDC

• This position has 5 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite

• Working knowledge of presentation software (e.g., Microsoft PowerPoint)

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Ability to draw accurate conclusions from financial documentation

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• 5+ years of previous leadership experience

Preferred Leadership Experience:

• 7+ years of previous leadership experience

Certifications:

• None

Competencies:

• Decision Quality

• Drives Vision and Purpose

• Attracts Top Talent

• Builds Effective Teams

• Collaborates

• Drives Engagement

• Ensures Accountability

• Customer Focus

• Drives Results

• Manages Conflict