Hardware Support Engineer

Overview

Cognizant is a leading provider IT and BPO services, offering critical initiatives to a variety of global clients. The Hardware Operations team is part of a high-profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms.

The Hardware Support Engineer role requires the ability to test and debug advanced, client-designed equipment such as high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on-demand engineering tests and producing technical solutions. The role includes project management tasks, analyzing common hardware failures, and helping create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures, identify and address technical knowledge gaps within the team, and work closely with regional tech leads to improve processes and troubleshoot intermittent faults. This role is based in Palo Alto, CA . Only local candidates will be considered.

Responsibilities

• Assist engineering teams testing advanced client-designed equipment such as high-resolution cameras, mechanical frames, cables, and geolocation equipment when required and agreed by the team lead
• Manage field support technical projects
• Analyze common hardware failures by testing and debugging client-designed electronics equipment
• Support the development of documentation of test procedures and reports for new and existing hardware/components
• Audit and maintain knowledge resources with accurate and useful information
• Serve as a SME in the review process of hardware support, troubleshooting, and repair procedures at a global scale, including:
  • Monitoring the technical standards of the field support team globally
  • Identifying technical knowledge gaps and working with leads to address those needs
  • Identifying patterns of service-affecting failures to develop technical or process improvements
  • Staying aligned with Global and Regional Leads on current field support workflows and project requirements to participate in process improvements
• Identify common intermittent faults and analyze causes and repairs

Desired Skills & Experience

• At least 3 years of relevant work experience
• Must be able to travel, often on short notice
• Must have a valid passport or the ability to obtain one within 6 months
• A clear driving record (MVR) and the ability to operate motor vehicles
• Expert knowledge of and experience with hand tools, light power tools, hardware types and applications, measuring tools and techniques, basic automotive repair, wiring diagrams, electronics repairs; intermediate knowledge of Linux
• Working knowledge of ticketing systems, Gmail and Google Calendar, basic spreadsheet tasks (Google Sheets preferred), moderate to advanced automotive repair
• Familiarity with various testing techniques and strong hardware troubleshooting skills
• Hardware troubleshooting, installation, and warehouse management
• Familiarity with vehicle parts, computer parts, camera parts, PCB etc
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business
• Comfortable with a rapidly changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently with a motivated, proactive attitude and a passion for learning and creative problem solving

Compensation

Hourly Rate and Other Compensation: The annual salary for this position is between $72,000 - $93,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Legal

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.