Group Director, UX Design - Experience Strategy & ...

Group Director - Ux Design - Experience Strategy - Innovation - Online Experience - Membership Lifecycle - Services

Reimagine Membership. Redefine Retail. At Sam's Club, we're transforming what membership means. From seamless digital shopping to value-packed services, our mission is to create experiences members can't live without. We're seeking a Group Director of Experience Strategy & Innovation to lead the charge in shaping the future of member-facing journeys. You'll bring bold ideas to life, designing connected experiences across online, membership lifecycle, and services ensuring every moment delivers value and delight.

What You'll Do

• Lead Experience Squads: Drive strategy and execution across squads focused on online experiences, membership journeys, and services.
• Champion Innovation: Run ideation and prototyping sessions, embedding design thinking into everything we do.
• Create Seamless Journeys: Design experiences that connect digital and in-club touchpoints into one cohesive story.
• Partner to Scale Impact: Collaborate with Membership, Marketing, Operations, and Technology leaders to deliver outcomes that move the business forward.
• Grow Future Leaders: Mentor squad leads, building a culture of creativity, accountability, and continuous learning.

Why Sam's Club?

• Impact Millions: Your strategies will directly shape how over 40 million members shop, save, and experience Sam's Club.
• Bold Innovation: Work in a test-and-learn environment that values speed, creativity, and big thinking.
• Career Growth: At Sam's Club and Walmart, opportunities are limitless your next challenge is always within reach.
• Future-Forward: Be at the forefront of integrating AI, personalization, and digital innovation into retail.

What You'll Bring

• 812 years of experience in experience strategy, service design, or digital innovation.
• Proven success leading multi-squad design or strategy organizations.
• Deep knowledge of design thinking and user-centered design methods.
• Track record of delivering measurable member impact through digital, membership, or service experiences.
• Strong facilitation and collaboration skills to align senior leaders.

Join us to reimagine membership, create unforgettable experiences, and shape the future of retail.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $195,000.00-$370,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 10 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. 5 years' supervisory experience.

Preferred Qualifications

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.