Golf Membership Director

Golf Membership Director

Aileron Golf Club at Sunseeker Resort Florida Gulf Coast, Curio Collection by Hilton is seeking a driven and motivated sales professional with a background in private golf clubs to become the next Golf Membership Director and sell private golf memberships for the club and resort.

The Golf Membership Director is responsible for the sale of memberships to prospective members, the provision of exceptional service to our current members on matters related to their Club membership, and developing and marketing unique niche membership opportunities. The Golf Membership Director will lead sales and marketing campaigns promoting services, facilities and benefits of our Private Golf Club membership. The Golf Membership Director is responsible for the growth and retention of the Clubs membership. A key component of this position is the ability to effectively network, sell and represent the Club in target markets.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties:

• A proven track record of sales performance including the development of a prospect strategy.
• The ability to develop sales plans, generate leads and execute sales calls to stimulate prospect traffic.
• Excellent written, interpersonal, verbal communication skills and outstanding networking abilities.
• A self-starter who thrives on interactions, building relationships and producing results in a quota-driven sales environment.
• Familiarity of the hospitality/club industry and golf is preferred.
• Recommend membership products and programs that promote ongoing new membership enrollment and maximize member value and retention.
• Create, review and maintain ongoing competitive market analysis and recommend market positioning strategies to ensure optimal market share and brand positioning.
• Maintain the database of information pertaining to former, existing, new and prospective members, and process all applications for membership.
• Prepare and analyze timely sales, forecasting, activity and trend reports.
• A polished, professional image with an outgoing personality.
• Strong organizational skills, time management skills and attention to detail.
• Conduct an orientation program for new members to ensure membership retention.
• Able to work weekends, holidays and flexible hours, as needed.
• Demonstrate proficiency and experience in Microsoft Office applications.
• Manage Club communications including member e-newsletters, Club Facebook page, Club website, member handbook, member roster and general correspondence as required.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership.
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guests satisfaction.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices.
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
• Perform other functions as needed.

Qualifications:

Combination of Education and Experience will be considered. Sunseeker Resort performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

Required:

• Minimum of 5 years professional work experience in sales and marketing
• Minimum of 5 years in the private golf club industry
• Work on-site at Aileron Golf Club

Other Minimum Requirements:

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office and Computer proficiency with Google Workspace, and CRM systems
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Strong partnering, influencing, and relationship building skills
• Ability to perform in a fast-paced work environment, meet deadlines. and handle pressure
• Self-driven and highly-motivated
• Work takes place in a client club setting and requires the ability to operate standard office equipment, as well as the capability to perform both sedentary tasks and walk around within the club premises as necessary