Genesys Amazon Connect Consultant

Company : Diverse Lynx

Location : Columbus, OH, 43224

Posted Date : 1 November 2025

Job Details

Solution Design and Implementation

Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.

Amazon Connect Configuration

Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.

AWS Integration

Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.

Troubleshooting and Support

Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.

Performance Monitoring and Optimization

Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.

Knowledge Sharing and Training

Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.

Security and Compliance

Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.

REQUIRED SKILLS AND EXPERIENCE
Genesys Expertise.

Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.

AWS Expertise.

In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.

Cloud Computing.

Solid understanding of cloud computing principles and best practices.

Contact Center Technologies.

Familiarity with contact center workflows, telephony systems, and customer experience strategies.

Communication and Collaboration.

Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.
Analytical and Troubleshooting Skills.
Ability to analyze system performance, identify issues, and develop effective solutions.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.