GENERAL MANAGER OF SUITES-CRYPTO.COM ARENA

ROLE

As a Levy Restaurants General Manager of Suites, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials.

From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy Restaurants and communicating our philosophies and culture to all that you come in contact with.

RESPONSIBILITIES

• Has strong attention to detail
• Holds team accountable to steps of service to deliver great guest service
• Ensure that team members consistently deliver Thousand Detail Dining to every guest, every time
• Ensures team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy Restaurants team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy Restaurants standards
• Acts as a liaison with team, including partners operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
• Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event

RESPONSIBILITIES

• Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
• Ensures that all security, safety and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
• Employs good safety and sanitation practices
• Practices proper product control and handling of all inventory and equipment
• Follows and enforces responsible alcohol service policies
• Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets

EXPECTATIONS

• Able to communicate effectively with management team, guests and team members by speaking and comprehending English
• English reading, writing, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Stamina to work 60 hours or more per week
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift