General Manager II

Overview

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Responsibilities

In the role of General Manager II, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager II executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high performance sales and customer service, the General Manager II complies with all Company requirements and regulations and ensures a safe and productive working and living environment. The Community Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

Essential Duties

• Partner with the Vice President Operations (VPO)/Director Operations (DO) in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
• Communicate regularly community performance with VPO/DO.
• Supervise and partner with Community Sales Director to assess competitive threats, sales plans, and engage in business-to-business sales calls.
• Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
• Implement successful strategies regarding labor/labour, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Community Support Office (CSO). Build strong relationships with Support Office resources.
• Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
• Provide on-call and overnight coverage as specified by schedule or as needed.
• Work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
• Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards.
• Interview, hire, train, schedule, develop, and manage performance of assigned staff.
• Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
• Conveys performance expectations and provides timely feedback to ensure performance standards are met.
• Holds effective one on one meetings with direct reports.
• Provides feedback and counsels on a continuous basis.
• Supports team members’ career growth by having regular development-focused conversations.
• Utilizes and promotes Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.
• Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.
• Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings to communicate effectively and regularly.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• Perform other duties as needed and/or assigned.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Core Competencies

• Building a Successful Team
• Building Customer Loyalty
• Building Trust
• Business Acumen
• Decision Making
• Delegating Responsibilities
• Developing Others
• Driving for Results
• Facilitating Change
• Planning and Organizing
• Sales Ability / Persuasiveness
• Technical / Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred; degree and management experience may be required per state/provincial requirements.
• Administrator’s License / certification may be required per state/provincial requirements.
• Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Demonstrated success in operating and maintaining a quality, customer service focused workforce.
• Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the company.
• Understanding of facilities management and ensuring systems are maintained properly.
• Ability to handle multiple priorities effectively.
• Ability to delegate assignments to the appropriate individuals.
• Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Proficient in organizational and time management skills.
• Demonstrates good judgment and problem solving and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.
• Must possess a valid driver’s license.

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

Benefits

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Pre-employment requirements

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Compensation

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).