Front Services Supervisor (LINQ LV)

Caesars Entertainment Front Services Manager

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Position is responsible for managing the daily operations of the Hotel Front Services staff including Valet, Bell, Door, Baggage Handlers and Shuttle Drivers.

How You Will Create the Extraordinary

Manages the employees of the departments noted above.

Develops and implements short-term (1-2 year) objectives and work unit goals.

Interviews, schedules, trains, develops, empowers, coaches and counsels, recommend performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.

Recommends and implements services and procedural changes.

Monitors and controls expenses within approved budget constraints.

Develop Standard Operating Procedures, which govern the daily operations of the guest service area.

Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.

Responsible for the overall budget for the above departments.

Implement emergency training procedures to ensure appropriate protection of the staff and company assets.

Conduct Performance Reviews.

Makes or recommends wage increases and promotions.

Provides for safety and security.

Handling employees' complaints or grievances.

Recommends disciplinary action or disciplines employees.

Plans work for above-noted departments.

Supervises and monitor's work.

Monitors legal compliance with federal, state, and gaming laws.

Has direct responsibility for management of those departments noted above.

What You Will Need

Must be 21 years of age or older.

One to two years of post-high school education. College degree preferred.

General knowledge of other hotel departments.

Two to three years, supervisory experience.

Requires the ability to compile facts and figures.

Ability to make decisions guided by established policies and procedures.

Must have excellent interpersonal communication, customer service, team building, and problem-solving skills.

Must be self-motivated and can maintain ongoing business relationships.

Must function well in a fast-paced environment.

Must have enthusiasm and efficiency.

Must be able to complete several tasks at once, with accuracy.

Must be able to get along well with co-workers and work as a team.

Must present a well-groomed appearance.

Oral and written communication skills.

Ability to develop and enforce Standard Operating Procedures.

Additional Requirements

Must be able to maneuver in and around the Hotel Guest Services area and other hotel and casino areas.

Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer or employee conflicts.

Must be able to speak, write and understand English.

Must be able to stop and bend, as well as maneuver up and downstairs.

Must be able to lift up to 20 pounds.

Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.

Able to stand and walk for the duration of a shift.

Able to work in hot/cold/wet conditions.

Must be able to respond to visual and aural cues.

Must be able to operate the following equipment: compute, 10 key adding machine, safe lock key machine, telephone, credit card swiper, speed printer, facsimile and photocopier.

Together We Win

We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).