Front Office Supervisor - Front Desk

Front Office Supervisor - Front Desk

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Posting Details

Posting Number S13122P

Working Title Front Office Supervisor - Front Desk

Department PSO-Cont Ed-Aux Oper-Hotel

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgias oldest, most comprehensive, and most diversified institution of higher education. The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

About the College/Unit/Department

The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGAs mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.

Position Information

Classification Title: Service/Maintenance Supervisor

FLSA: Non-Exempt

FTE: 1.00

Minimum Qualifications

Requires at least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

1. Minimum of 2 years experience working in a supervisory role, preferably in hotels
2. Efficient in Microsoft Office Suite (Word, Excel, Teams, and Outlook)

Position Summary

1. Serve as Manager on Duty
2. Supervise front office employees to ensure efficient and high-quality guest experience
3. Support team members in handling guest requests and complaints in order to achieve a positive outcome
4. Communicate with team members, so that employees on duty are fully aware of relevant matters related to guests and/or other departments
5. Perform bucket checks, income auditing, and monitor room inventories
6. Understand all hotel room categories, room rates, packages, promotions, and other product knowledge necessary to perform daily duties and help maximize revenue opportunities
7. Monitor guest billing arrangements
8. Knowledge of hotels fire, health, and safety regulations and, when required, act in accordance with these policies and procedures
9. Assist Front Office Manager and Front Office Assistant Manager
10. Attend meetings and training sessions as required
11. Build strong relationships and cooperate with other hotel departments

Knowledge, Skills, Abilities and/or Competencies

Outstanding customer service skills, professional communication skills, computer skills, detail oriented, time management and organizational skills.

Physical Demands

Stand for long periods of time while continuously working with/on computer.

Contact Information

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name: Leta Salazar

Recruitment Contact Email:

Applicant Documents

• Resume/CV
• Cover Letter