Front Office Manager

Property About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevues luxury landscape.

Overview

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevues luxury landscape.

Responsibilities

Responsibilities will include supervising the Front Desk, Night Audit and Bell/Door, ensuring guest satisfaction, managing reservations, and resolving any guest issues with professionalism and efficiency. We are seeking a dynamic individual that is a self-starter with a passion for hospitality, exceptional communication skills, a knack for problem-solving, and a drive to do their best. If you thrive in a fast-paced environment and are dedicated to delivering unparalleled guest experiences, we invite you to embark on this exciting journey with us at InterContinental Seattle Bellevue.

Every day is different, but youll mostly:

• Oversee all facets of front desk and guest services operations during your assigned shifts, ensuring smooth and efficient functioning.
• Create schedules to guarantee adequate coverage, balancing operational needs with colleagues availability.
• Monitor and manage payroll and labor costs in alignment with budgetary constraints and business demands.
• Conduct regular inventory assessments of supplies, facilitating procurement as needed to maintain optimal stock levels.
• Supervise colleagues performance, provide feedback and initiate corrective or disciplinary actions, when necessary, in adherence to company policies.
• Facilitate comprehensive training for all colleague members, equipping them with the necessary tools and knowledge to excel in their roles.
• Prioritize guest needs by ensuring prompt and courteous service, including personalized attention upon arrival and swift resolution of any complaints.
• Implement, train, and deliver effective service recovery strategies to address guest concerns and uphold a standard of excellence in guest satisfaction.
• Logging appropriate action and resolution for guests. Proactively identify potential areas of improvement and collaborate with Director of Front Office to execute plans.
• Communicate VIP requirements and special requests to the team, ensuring seamless execution and attention to detail.
• Contribute to the achievement and maintenance of AAA and Forbes Luxury standards, striving for excellence in every aspect of service delivery.
• Collaborate with various departments to achieve departmental goals.
• Championing guest satisfaction scores, revenue generation (upsells), and IHG One Rewards enrollments.
• Enforce protocols for the security of financial transactions and guest information, maintaining the integrity of the hotel's operations.
• Conduct routine inspections of the front office and public areas to uphold the hotel's image and brand standards, promptly addressing any deficiencies.
• Provide effective communication during emergency situations, fostering a culture of preparedness and safety.
• Foster teamwork and promote quality service through regular communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.
• Will serve as manager on duty as required.
• Work directly with Housekeeping and Security teams during the evening shifts.
• Perform other duties as needed.

Qualifications

What we need from you:

• Three or more years front office/guest services supervisory/leadership experience, or an equivalent combination of education and leadership experience.
• Previous hotel experience is required.
• Must be able to effectively communicate with Colleagues, Guests and Leadership team.
• Problem solving, reasoning, motivating, organizational and training.
• Required to work nights, weekends, and/or holidays. (Overnights if needed).
• Ability to stand for up to 8 hours per day or long periods of time.
• Opera experience a plus but not mandatory. KYC software experience is preferred but not required.
• Luxury experience or knowledge is preferred. Understanding of Luxury service standards is required.
• Clear communication is required.
• Proficiency of the English language is required.
• Expert level of MS office software (Excel, Word, Outlook) is required.

Pyramid Global Hospitality (Pyramid) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your familys health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance available to you on the first of the month after your start date
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet