Front Desk Specialist

Company : Vaco

Location : Peabody, MA, 01960

Posted Date : 28 October 2025

Job Details

Client: Medical Office
Location: Peabody, MA
Pay: $21/hour
Hours: 7:30-3:30
**Contract Position covering leave and slated to last at least until Year End**
Responsibilities/Duties:

Greet all patients and office guests
Check-in and check-out all scheduled patients
Enter and verifying patient demographics and insurance information
Educate patient about insurance coverage, in network vs. out of network benefits
Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
Obtain or create electronic medical record number; enter into PM system
Direct patients to radiology as indicated on appointment notes by the medical assistant
Address patient balances at time of service, set up payment plans when appropriate
Collect and enter patient payments
Schedule appointments
Notate cancelled or rescheduled appointments
Follow Patient No Show/Cancellation Policy
Review and update eligibility
Print and verify day end review
Submit daily payment collection reports
Balance daily receipts against TOS report
Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
Release records to patients once requests have been fulfilled
Enter charges and payments for medical records requests filled directly by our office
Accept labs from outside facilities, date stamp and forward to clinical staff
Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express…)
Open and close office prior to and following business hours
Assist patients and/or family members with any requests
Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
Any and all other duties as assigned by the office manager

Qualifications:

Minimum of 1 year prior authorization experience required
Polite telephone etiquette and good communication skills (written and oral)
Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
Detail Oriented and strong organizational skills preferred
High school diploma or equivalent