Front Desk Manager

Front Desk Manager

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Location: Appleton, WI The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

Essential Duties And Responsibilities

• Manages and motivates.
• Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications.
• Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget.
• Develops and implements front desk policies and procedures.
• Conducts departmental meetings.
• Conducts customer service training for all employees.
• Covers front desk shifts as needed and creates front desk schedule monthly.
• Other duties as assigned.

Required Knowledge, Skills And Abilities

• Must be highly motivated have excellent communication and interpersonal skills.
• Excellent management and leadership skills.
• Good organizational skills.
• An understanding of health club operations.
• Must be able to work days, evenings, and weekends.

Required Education, Certifications And Experience

• Must have experience in customer service
• Experience in a health club or the hospitality industry is preferred.
• College degree preferred
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

Compensation: $40,000.00 - $50,000.00 per year

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of 'No Judgments.' Crunch serves a fitness community for all kinds of people with all types of goals, exercising all different ways, working it out at the same place together. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. Headquartered in New York City, Crunch serves three million members with over 500 gyms worldwide in 41 states, the District of Columbia, Australia, Canada, Costa Rica, Portugal, Puerto Rico, and Spain. Crunch is rapidly expanding across the U.S. and around the globe.