Food Service Manager Trainee

Food Service Department Manager Trainee

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

The trainee will work alongside the department manager to fine-tune their skills and expertise in the department to prepare them to become a successful Food Service Department Manager. Assists the Food Service Department Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Operations; Perishables; Health Wellness Home; Food Service Department Manager

Positions that Report to you: Department Employees in the absence of the Department Manager

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Assists and works alongside the department manager while completing an activity book which focuses on how to properly:
• Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Recruit, hire, train, supervise, discipline, and evaluate all department employees.
• Determine weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Figure retail pricing and ensures correct pricing.
• Extend invoices, posts invoices, and department bookkeeping procedures.
• Analyze weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conduct inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by:
• escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Handles and satisfies customer issues.
• Communicates with employees regarding sales and ideas.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Assists Department Manager to ensure pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities:

• Assists Department Manager with instructing, assigning, reviewing and planning work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and assists with selection of new employees.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to do logical or scientific thinking to solve problems with several abstract and concrete variables.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Education and Experience:

High School or equivalent experience and over six months up to one year of similar or related experience.

Physical Requirements:

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Cash register, Slicer, C.A.R.S. system, Fryers, Ovens, Steamer, Computers (Microsoft, N.T.), Fax machine, Telephone, Copier, Calculator, Utensils, delivery van, Hobart machine, stoves, grills, toasters, chicken rotisserie, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine. Equipment for Bar operations: tags, Napa Technology and Aloha POS System, etc.

Confidentiality:

Has access to confidential information including pricing.

Financial Responsibility:

Responsible for company assets including equipment and merchandise.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

The anticipated annual starting wage for this position is $41,860.00 to $52,520.00 depending on experience.