Food & Beverage FOH Supervisor

Food & Beverage FOH Supervisor

Provides efficient service of our guests with superior professionalism and courtesy. Creates memorable dining experiences through personalized and genuine interactions. Conducts hiring, training, development and implementing customer service standards of the FOH Service staff.

Salary Range: $48,000 - $50,000 annually.

Essential Duties:

• Hires, trains, and supervises all FOH Service Staff
• Performs payroll functions for staff in UKG including verifying hours and entering tips
• Ensures FOH staff is working together as a team to provide optimum service and guest needs are consistently met.
• Ensures all Atkins Golf Club and Oskee's Sports Pub policies, procedures, and standards are followed. Take corrective action when needed.
• Ensures guests are attended to in a prompt, efficient and personalized manner.
• Update items in POS system (GOLF365 Premier, formerly EZ Suites).
• Acts as a liaison between front of house and the kitchen staff to ensure timely and appropriate communications.
• Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized. Checks the maintenance of all equipment in the restaurant and notifies the General Manager of needed maintenance and repair.
• Assures all opening and closing procedures and side work is completed, including all cleaning of equipment and storage areas, setting up necessary supplies and tools, un/locking doors, inspecting storage areas for organization, use of FIFO, and cleanliness, etc.
• Assists in coordinating special functions with the Event Coordinator, Chef de Cuisine, Banquet Captain and General Manager.
• Communicate with staff via pre-shift meetings to review specials, menu changes, house counts, etc.
• Assists in the completion of revenue reports, production reports and other reports as needed.
• Assists with daily activities to include: serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.
• Performs interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates.
• Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other employees.
• Ensures adherence to quality expectations and standards; and identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-saving initiatives.
• Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Hosts, Servers, Expediters, and Cashiers.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements:

High school diploma or general education degree (GED); two years related experience and/or training.

Preferred Requirements:

• 2+ years' Lead Server experience preferred
• Proven exemplary customer service skills
• 2+ years' experience with a restaurant POS software platform
• 1+ years' experience at current Club or another Troon property

Physical Demands:

Frequently stands, walks, talks and listens. Regularly uses hands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

ServSafe Certified (Food Manager & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Meets state age requirements for handling alcoholic beverages.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
• Working knowledge of POS system.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.