Flooring Solutions Technician

The Flooring Solutions Technician 2 will coordinate with the leadership team to provide an exemplary level of service to our customers, demonstrate skills and performance in the use, operation, set up and repair of all company equipment. This position requires the individual to demonstrate a level of professionalism through positive communication and appearance that will be respected by other service personnel. The Technician 2 cleans equipment, performs preventive maintenance, and makes the needed repairs on equipment within the area of responsibility, and in the safest and most effective way possible to avoid downtime.
Key Responsibilities
Performs check-ins when equipment is returned to the shop
Assists with loading and unloading of equipment as needed
Cleans, pressure washes, and preps equipment for repairs and details equipment for rent-ready status
Perform full-service maintenance on all equipment, diagnoses, and repairs most mechanical problems
Keeps track of rental equipment (inventory) and coordinates deliveries, pick-ups and service calls with customers
Cleans, repairs, orders, and installs all necessary parts to ensure the standards are met
Sources and manages the inventory of parts and supplies
Completes and maintains equipment service records including damage repair, preventative maintenance, and warranty processing
Ensure decals are replaced and equipment is cleaned, then detailed
Operates company vehicle safely and maintains a valid driver's license and excellent driving record free from points
Keeps records and maintains company vehicle, including washing, oil changes and general safety inspection; any defect or variation from normal performance should be reported to the supervisor
Maintains and tracks company tools and supplies; (broken tools should be brought to supervisor for replacement)
Oversees and maintains wash bay and wash bay area to ensure proper maintenance, preventative maintenance, and a safe, clean work environment
Communicates professionally with customers, managers, and sales engineers to schedule deliveries, pick-ups and service calls
Completes appropriate paperwork for deliveries, pick-ups and service calls
Directs customers to sign appropriate paperwork; keeps track of serial numbers
Delivers and installs rented equipment; trains authorized operator (and/or customer) on safe use of equipment
Implements proper and safe procedures
Works with managers and rental specialists to maintain accurate records and tracking of in-stock and rented equipment
Is on call for emergency service and is available on a rotating schedule for emergency service response calls on weekends and evenings
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
High school diploma or GED required
Ability to work independently and be flexible regarding work assignments
Must possess a high degree of safety awareness
Forklift experience
Nice to Have Skills & Experience
Prior floor care equipment experience
Some trade school or equivalent training
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.