FLEX Director, Room Setup, Revenue Management

Room Setup Director

This is a temporary position. Room Setup Director will play an instrumental role in execution and completion of the room setup tool for in-scope Power of M hotels. The Power of M is a multi-year effort to transform Marriott's technology and business process ecosystem, evolving it to deliver on our vision to become the world's favorite travel company. The BTO has been established to enable and accelerate the Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will lead the room setup team as the revenue management subject matter expert.

Room Setup Director will have overall accountability for the room setup team and ensuring the completion of the room setup tool for all in-scope hotels. This role involves collaborating with cross-discipline teams to gather input and ensure that processes meet business needs. The manager will identify areas for process improvement and design solutions to streamline workflows and ensure Marriott's Sleeping Room Strategy is executed. Clear communication of strategy and processes is essential to ensure understanding and adoption across the team. Additionally, the Room Setup Manager will develop comprehensive training and onboarding materials that align with project goals and objectives. They will provide revenue management subject matter expertise and support the room setup pod leader as they work with Room Setup Manager teams to complete the rooms setup tool for individual hotels. The role also includes performing other duties as needed to support the overall success of the team.

Expected Contributions

• Collaborates with cross discipline teams, continent and Franchise Management Company leaders to gather input and ensure processes meet the business needs
• Collaborate with vendor partner to develop and implement standardized processes to enhance efficiency and productivity of the room setup team.
• Identify areas for process improvement and designs solutions to streamline workflows.
• Communicate processes clearly to ensure understanding and adoption.
• Collaborate with vendor partner to develop comprehensive training and onboarding materials that align with project goals and objectives.
• Collaborate with vendor partner to ensure quality of process and strategy execution.
• Act as point of escalation, ensuring conflict resolution with issues from individual hotels, Continent leadership, Franchise Management Companies, the vendor and/or Marriott International.
• Provide revenue management subject matter expertise for the pod leader as hotels work to complete the rooms setup tool.
• Performs other duties as needed.

Education and Experience

• 4-year degree preferred from an accredited university in business or equivalent combination of education and experience.
• 8+ years of relevant professional experience in in lodging, consulting or communications related discipline preferred, demonstrating progressive career growth and pattern of exceptional performance.
• 5+ years of demonstrated experience in revenue management, preferably in the hospitality industry.
• Strong hotel/ market experience and/or knowledge of Marriott lodging systems / business processes / hotel operations.
• Excellent project management skills, with ability to independently manage multiple projects
• Ability to effectively persuade and motivates stakeholders and team members to achieve project goals and objectives.
• Ability to communicate, deadlines and project requirements clearly and concisely.

Management Competencies

• Leadership
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Revenue Management-Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management.
• Analysis-The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $56.58 to $79.66 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 21 days after the date of this posting, June 6, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.