Field Training Manager

Dunkin' Field Training Manager

A Dunkin' Field Training Manager is responsible for the development of people, implementing training and training systems within a network to uphold brand standards, for providing restaurant teams with training focused on great guest service, and for maintaining those training systems to ensure clean, safe, and organized restaurant operations. The Field Training Manager oversees the training for MITs in the training stores and works with the District Managers to ensure all team training in the network is up to date. This role requires a passion for facilitation and an understanding of best practices for training.

Duties & Responsibilities:

• Lead, implement and follow up with sustainable training systems for the network, ARLs, RMs and team members
• Develop and certify training restaurants and training managers to ensure MIT success
• Prepare and monitor training plans, verify training proficiencies for DMIT and RMITs, document and communicate weekly progress and/or deficiencies
• Weekly 1:1 meeting with Training Store Manager(s) and MIT(s) to review training to date and plan
• Weekly 1:1 meeting with Area Director to report training needs, training observations, objectives and operational concerns and special projects and assignments related to training
• Actively facilitate training in the network with encouragement and support, offering short term performance and long-term goals
• Collaborate with the Director and/or District Manager to develop and implement 4-week transition plan for MITs into district or restaurant
• Provide guidance, coaching and developmental plans to District and Restaurant Managers as they work to maintain sustainable training systems in each restaurant
• Provide daily recap and follow-up on any restaurant visits or audits to the store PIC, ARLs and DO
• Full comprehension of all back of house systems, i.e., budgets, ordering, reporting, etc.
• Ability to accommodate and explain to multitude of learning styles and verify comprehension
• Design and implement sustainable training systems in restaurants to ensure highest levels of safety, guest service, and cleanliness
• Teach an in-depth knowledge of brand standards, recipes, and systems
• Full knowledge and ability to teach brand standard food safety visits, Ops connect, and all other required audits
• Understand the restaurant menu, including limited time offers and promotions, and be able to answer both team member and guest questions
• Compliance oversight of mandatory training, i.e., E-Learning, Window Readiness, New & Trending, etc., in accordance with all brand standards.
• Work with management on the rollout process for Window Readiness, Marketing Promotions, new systems and procedures
• Development and ongoing updates to curriculum, training materials, workshops, and job aids.
• Develop, plan, organize logistics and execute ongoing training
• Work with DMs to identify training needs and areas for improvement and provide actionable recommendations
• Work closely with directors, above restaurant leaders, restaurant managers, and teams to validate, develop and implement training and professional development opportunities
• Evaluate and identify employees for career path development opportunities
• Provide opportunities for best practice sharing throughout the network
• Understand and teach budgets, P&Ls, Par Levels, and forecasting schedules
• Follow-up and document budgets, P&Ls, Par Levels with DMs, and managers
• Track, recap, and follow training meetings with budgets, scorecards, Par Levels, and forecasting schedules
• Weekly, monthly, quarterly, and annual KPI reports sent to the field, i.e., audits, HME, OSAT, Books, Food Safety, The Center
• Conduct audits as necessary (Food Safety, GSD, etc.) or as requested by DO
• Must be available in the restaurants on inventory days to teach, coach and support the RMs, DMs and DO

Qualifications:

• Must have a valid driver's license
• Must complete a satisfactory background check
• 3-5 years Dunkin' Restaurant Management Experience
• Associate's degree or equivalent relevant experience (preferred)
• SERV Safe and Food Allergen Awareness Certification (preferred)
• Extremely dependable, punctual
• Works well with others in a fast-paced team environment
• Understanding of follow-up, trust but verify, and the ability to carry it out
• Must be able to read and write English; Effective communication, presentation, and public speaking skills
• Willingness to learn and adapt to change
• Understanding of effective teaching methodologies, especially those that pertain to adult learners
• Ability to be a self-starter, to be organized and teach the WHY; Able to prioritize tasks, meet deadlines and manage multiple projects
• Lift objects up to 50lbs; Work in repetative motions and be able to stand for extended periods of time; work in small spaces
• Must fulfill a 50-hour work week in the restaurants, mirroring RM/DM schedules as needed
• Availability on weekends and holidays as required