Field Service Leader, BT Support

Job Summary:

This position will be responsible for supervising the IT Field Support associates located at sites within their designated region. The position will be an escalation point of contact for any site related IT issues and coordinates work with the global Sysco Technology team. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multi Function Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.

Duties and Responsibilities:

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  Prioritizes, delegates and monitors tasks for the IT Field Support Specialist. Assists in resolution of service requests where necessary. Oversees Agile daily standups, backlog, work in progress.

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  Provides coaching and periodic and annual written and oral performance reviews.

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  Provide senior level technical support to Sysco operating sites across the United States and Canada as required.

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  Analyze/escalate trending or impactful issues, research complex problems. Keep business and IT management informed on a timely basis as required.

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  Responsible for ensuring accurate inventory of IT assets across their region.

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  Maintains documentation of team related processes and procedures.

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  Responsible for interviewing potential associates and provides input on hiring, promotions, and termination decisions.

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Education Required:

Four year related degree or equivalent experience

Experience Preferred:

5 years customer service in Computer Technology and 3 years leadership.

Skills and Abilities:

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  Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software.

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  Must be able to use remote support tools to be able to troubleshoot remote computer devices.

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  Must be available for after hour support and weekend on-call support as needed.

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  In addition, must possess excellent communication (written and verbal), organizational, presentation, and problem-solving skills.

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  Must effectively interact with several different personalities and levels of management.

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  Must be self-motivated, resourceful, reliable, and trustworthy. Accuracy with numbers and ability to utilize mathematical formulas within spreadsheets is required.

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Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

<10%

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.