JobsUSAFault Isolation & Management Engineer
Company : Innova Solutions
Location : Littleton, CO
Posted Date : 15 September 2025
Job Details
A client of Innova Solutions is immediately hiring aFault Isolation & Management Engineer.
Position Type: Full-Time, Contract to Hire
Duration: 6 months
Location: Littleton CO, 80120(Onsite)
As aFault Isolation & Management Engineer , you will:
- Own responsibility for end-to-end monitoring of the Transport EMS's & observability tools
- Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
- Own responsibility of Market chat groups, initial troubleshooting & necessary support
- Support site monitoring/health checks following maintenance activities (CR's)
- Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
- Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
- Manage outage and emergencies, including the agreed assurance KPI's & SLA.
- Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
- Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
- Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
- Responsible to ensure the Open Incident backlog is at optimum levels
- Maintain the National Level Availability >99.50%.
- Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
- Own responsibility for providing next level support for Network Surveillance teams.
- Own responsibility for providing knowledge transfers for Network Surveillance teams.
- Manage chronic problems with respective Network (Cisco, Palo Alto, etc.)
- Bachelor/Master's degree or equivalent.
- Minimum of 5-7 years' of telecom/Networking experience.
- Experience managing 4G/5G NOC shift environments and troubleshooting activities.
- Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions
- Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, ACI
- Strong understanding of eBGP, iBGP and ISIS routing protocols
- Strong understanding of SR-MPLS, MPLS, and L2/L3VPN technologies.
- Good understanding of Network technologies & OSI reference model
- Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution.
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.ASK ME HOW.
Thank you!
Mo Irshad
PAY RANGE AND BENEFITS:
Pay Range*: $55-$60 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving
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