Expert, BPO Marketing AI

WHO WE ARE LOOKING FOR

A passionate and forward thinking thought partner and doer who is energized by a shift toward AI-enabled innovation. Exceptionally organized and solutions-oriented, you will expertly manage multiple end-to-end projects combining strategy, project management, and operational rigor. You thrive in a global matrix, influencing across teams, and geographies, and you're proactive, collaborative, and curious.

WHO YOU WILL WORK WITH

You will be responsible for creating systems, processes and tools that positively impact productivity, profitability, and accountability in service of greater marketing organization working with Marketing, Creative, Technology, Finance, and Legal teams to bring the right solutions forward.

WHAT YOU WILL WORK ON

• Collaborate with cross functional teams to align, manage, and deliver AI-powered solutions.
• Lead use case planning and operations to ensure seamless execution and delivery.
• Implement and drive milestones through roadmap development.
• Manage use case communications and updates across all stakeholders.
• Provide thought leadership as a subject matter expert for consumer, marketing, and AI landscape.

WHAT YOU BRING

• Bachelor's degree in Business, Marketing or related field. Will accept any suitable combination of education, experience and training.
• 9+ years of experience in Marketing, Marketing Strategy, Digital Media, or related field.
• Minimum of 8 years of direct relevant work experience related in Marketing.
• Strong communication and interpersonal skills with ability to bridge different perspectives.
• Experience building and scaling workflows cross-functionally balancing efficiency with quality.
• A proactive, solutions-oriented mindset; you anticipate challenges before they arise.
• Familiarity with Generative AI, automation, and its application to solving business challenges.
• Hands-on experience with AI-powered tools in data management and content generation.
• Excellent organizational, analytical, and project management skills.
• Comfortable with experimentation, ambiguity, and disruption.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.