Executive Deskside Support Engineer

Job Title: Executive Deskside Support Engineer
Job Location: Beachwood, OH
Work Model: Onsite
Job Summary:
We are seeking a Geospatial Senior Engineer for an Executive Support Role. As a trusted technology partner to our executive team and key stakeholders, you will provide both proactive and reactive support for desktops, laptops, mobile devices, peripherals, and software applications. Your goal is to ensure seamless technology experiences, enabling executives to work productively without technical disruptions.
This role will directly report to Client Manager for day-to-day deliverables where this role is highly visible role supporting Directors, VPs and the C Suite.
Required Skills:
• Windows Administration
• Windows OS
• Device Management (Intune)
• Desktop Management (SCCM)
• Azure Virtual Desktop
• macOS
Responsibilities:
• Provide on-site technical support to executives and VIPs, ensuring prompt and efficient issue resolution.
• Troubleshoot hardware and software problems, diagnose root causes, and implement effective solutions.
• Configure, install, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage and support software applications, ensuring compatibility and optimal performance.
• Deliver user training and guidance on new technologies and applications.
• Support Microsoft technologies including Office365, Teams, SharePoint, and OneDrive.
• Maintain accurate documentation of support interactions and resolutions.
• Proactively identify and address potential technical issues.
• Escalate complex problems to senior IT staff when necessary.
• Stay current with emerging technologies and industry trends.
• Maintain a professional and courteous demeanor at all times.
Qualifications:
• Proven experience in a similar technical support role, preferably in a corporate setting.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of PC hardware/software, including Windows, macOS, and mobile OS.
• Familiarity with Microsoft Teams Meetings and conferencing equipment.
• Excellent communication and interpersonal skills, with the ability to build rapport with executives.
• Ability to work independently and take initiative.
• Strong organizational and time management skills.
• High level of customer service orientation.
• Discretion and respect for confidentiality.
• Experience with ServiceNow Ticketing System is a plus.
Years of Experience: 8-12 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.