Event Services Manager

Join a dynamic team as an Event Services Manager at our brand-new hotel, which features 216 guestrooms and 20,000 square feet of versatile meeting space. Our ideal candidate brings at least 6 months of hotel experience, ideally in events or guest services. We value flexibility with working hours, including evenings and weekends, to meet our group's event needs. If you're skilled in sales, detail-oriented, and passionate about delivering exceptional experiences, we want to hear from you!

Shift Pattern: Monday-Friday, 8:00 AM-5:00 PM, with flexibility to adjust hours for assigned group meetings and events as needed.

Compensation: This is an hourly role with eligibility for bonuses.

The Benefits: We pride ourselves on supporting the wellbeing of all team members with innovative programs and benefits such as:

• Access to pay on demand through DailyPay
• Comprehensive Medical Insurance Coverage for you and your family
• Mental health resources through our Employee Assistance Program
• Exceptional Paid Time Off (PTO)
• Go Hilton travel program: Get 100 nights of discounted travel
• Parental leave for new parents
• Debt-Free Education: Access to various educational credentials through our partnership with Guild Education
• 401K plan and company match to secure your retirement
• Employee stock purchase program with a 15% discount on Hilton shares
• Opportunities for career growth and development
• Supportive Team Member Resource Groups
• Recognition and rewards programs

What will I be doing?

As the Event Manager, you will oversee event documentation and coordination with Sales, hotel departments, and clients to deliver outstanding service throughout all event phases. You will facilitate a seamless transition from sales to service and back to sales, while also identifying revenue-maximizing opportunities.

Your essential functions include:

• Selling and influencing internal and external clients for events accommodating 10-20 attendees
• Organizing, planning, and prioritizing tasks to meet goals
• Maintaining timely communication with clients via various channels
• Building and nurturing relationships with clients to meet and exceed expectations
• Understanding job systems, products, and processes
• Resolving conflicts and addressing complaints effectively
• Analyzing issues and providing appropriate solutions
• Ensuring high-quality service and guiding others to understand guest needs
• Participating in customer site inspections and assisting with the sales process
• Performing additional duties as necessary based on business needs
• Maintaining regular attendance

What are we looking for?

Minimum of 1 year of experience in hospitality at a managerial level is required. It’s advantageous if you have:

• Knowledge of hotel property management systems (Delphi.fdc)
• A relevant degree or professional certification in business development

We prioritize the values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency in our workplace culture.

What will it be like to work for us?

Join a leading global hospitality company dedicated to delivering exceptional guest experiences. Our amazing team members are integral to our mission of filling the earth with warmth and hospitality. Become part of our team and start creating remarkable experiences today!