Event Experience Coordinator

Join the award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club as an Event Experience Coordinator in our dynamic Sales & Marketing Team! Nestled in a beautiful coastal area, this establishment is renowned for fostering a laid-back vibe and an exciting lifestyle.

Set on 175 acres above a stunning seaside bluff, the resort features over 400 rooms, 115,000 square feet of meeting space, and 8 diverse dining options, including 4 restaurants and a beach club.

Classification: Full-Time

Shift: Various - Must be available to work weekends, weekdays, and holidays.

What will I be doing?

As an Event Experience Coordinator, you will collaborate closely with Meeting and Event Managers prior to functions and engage with Event Planners for the successful execution of events. Your responsibilities will include:

• Preparing and analyzing banquet event orders to gather essential guest information and ensure timelines are efficiently managed.
• Responding to and fulfilling all last-minute event arrangements and requests.
• Following up on events to ensure seamless execution.
• Working in partnership with Catering and Sales departments daily.
• Maintaining open communication across all hotel departments.
• Serving as the main point of contact during special events.

What are we looking for?

• At least one (1) year of experience in guest contact or customer service.

Preferred qualifications include:

• Familiarity with hotel property management systems (preferably Delphi.fdc).

In Hilton's nearly century-long history, we have led the hospitality industry, and we continue to embrace innovation, quality, and success. We seek candidates who exemplify our core values:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Commitment to doing the right thing consistently.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborative efforts in all our endeavors.
• Ownership: Taking responsibility for our actions and decisions.
• Now: Operating with urgency and discipline.

Key Attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

As a top global hospitality company, Hilton offers a range of accommodations from luxurious hotels to mid-priced options. We pride ourselves on delivering unparalleled guest experiences. Our team members are our greatest asset, playing a crucial role in our vision of providing warmth and hospitality worldwide.

The Benefits: Hilton boasts an award-winning workplace culture and is committed to the well-being of all team members with innovative programs and benefits. Eligible team members will enjoy:

• Access to pay when needed through DailyPay.
• Medical insurance coverage for individuals and families.
• Mental health resources.
• Comprehensive paid time off (PTO).
• Discounted travel through the Go Hilton program.
• Supportive parental leave.
• A matching 401(k) program.
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
• Opportunities for educational advancement (college degrees, professional certificates, etc.).
• Career growth and development initiatives.
• Engagement in team member resource groups.
• Recognition and rewards programs.

*Available benefits may vary based on property-specific terms and conditions of employment.

The pay rate for this position is $24 per hour.