Escalations Program Manager, Enforcement and Operations, YouTube

Escalations Program Manager, Enforcement and Operations, YouTube

Fast-paced, dynamic, and proactive, YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Scaled Abuse Escalations team oversees and manages escalations in parallel with Rapid Response. As an Escalations Program manager, you will work across Trust and Safety and YouTube to ensure that we address escalations through an adversarial abuse lens. You will manage escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team. You will develop preventative solutions to address future escalations and to plan for major events.

This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines. The role also requires the ability to participate in an On-Call rotation schedule to manage high priority escalations that may occur outside of standard non-work hours including weekends/holidays.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.

The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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