Equipment Technician - Johns Hopkins Health System Parking

At Towne Park, It's More Than A Job, You Can Make An Impact

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Summary

The Equipment Technician is responsible for the maintenance, troubleshooting, and repair of Parking Access and Revenue Control Systems (PARCS), including pay stations, gates, ticket dispensers, validation systems, and related hardware/software. In addition, this role supports general garage maintenance projects and assists porters with trash collection. The Equipment Technician ensures that all parking equipment operates efficiently, garages and lots remain well-lit and operable, and customers experience a safe and clean parking environment.

Essential Functions

Reasonable accommodation may be provided to enable individuals with disabilities to perform all functions.

• Test, and maintain parking equipment (gates, pay stations, ticket dispensers, validation systems, etc.).
• Conduct routine inspections and preventative maintenance to ensure all systems are functioning optimally.
• Diagnose and repair mechanical and software-related issues with parking equipment.
• Respond promptly to service requests, equipment malfunctions, and system outages.
• Maintain accurate logs of maintenance, repairs, and parts usage.
• Assist with equipment upgrades, replacements, and integration of new systems.
• Work with vendors and support teams to resolve escalated technical issues.
• Ensure compliance with company standards, safety guidelines, and manufacturer recommendations.
• Participate in on-call rotations to provide after-hours support as needed.
• Conduct weekly general maintenance checks of garage facility including but not limited to, lighting, doors, shutter gates, intercoms, HVAC, painting, etc.
• Collaborate with porters to ensure trash collection is performed daily and timely.

Qualifications

Education:

• High school diploma or equivalent (technical certification preferred).

Experience:

• 2+ years of experience in equipment maintenance, electronics, IT support, or related field.
• Preferably two years' experience in the self-parking field.

Knowledge & Skills:

• General handy-man knowledge.
• Proficient with multiple different parking software and hardware.

Physical Requirements:

• Ability to lift up to 50 lbs. and work in varying conditions (indoor/outdoor).

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 0% may be required.